The process of getting the right number of qualified people into the right jobs at the right time.
What is human resource planning?
100
This work environment includes interpersonal and social relations among coworkers, employee attitudes, the degree of individual autonomy, and the organization’s culture.
What is a psychosocial work environment?
100
The use of technology within healthcare systems and settings to access, store, analyze, and disseminate medication-related data and information to optimize patient care, safety, and outcomes.
What is pharmacy informatics?
100
The degree or grade of excellence or worth.
What is quality?
100
This quadrant of the time management matrix is considered important and urgent and includes but is not limited to crises and deadline-driven projects.
What is Quadrant I?
200
The process of securing and developing people to perform the jobs created by the business.
What is staffing?
200
The ability to allow for modification of workflow based on the patient’s individual needs.
What is organic workflow?
200
The computer-based electronic generation, transmission, and filling of a prescription, taking the place of paper or faxed prescriptions.
What is e-prescribing?
200
How quality can be measured.
What are patient safety, health, clinical, and humanistic outcomes?
200
Peter Drucker stated this as "the scarcest resource, and unless it is managed, nothing else can be managed."
What is time?
300
The procedure that attempts to determine the future human resource needs of the organization.
What is human resource forecasting?
300
This is the responsible provision of drug therapy for the purpose of achieving desirable outcomes that improve a patient’s quality of life.
What is pharmaceutical care?
300
The use of communication technology to enable a pharmacist to provide pharmaceutical care to a patient from a distance, such as video conferencing.
What is telepharmacy?
300
The steps in the PDSA cycle.
What is plan, do, study, and act?
300
This is the first step in practicing better time management.
What is recognize the need for improvement?
400
An invaluable tool for the selection of potential employees that is used to draw inferences about the future behavior or performance of an individual.
What is testing?
400
The systemic process by which tasks performed in a particular work environment are broken down into their individual steps and then evaluated for variables such as accuracy, safety, efficiency, and patient satisfaction.
What is workflow analysis?
400
Devices that perform repetitive tasks and functions with minimal need for someone to interact with the device.
What is robotics?
400
It is the ongoing or repeated enhancements of a product or service that states most things can be improved.
What is continuous quality improvement?
400
Determining this can help you work more efficiently.
What is the cost of your time?
500
The principle that states that people routinely get promoted in organizations and ultimately reach a level at which they are unable to perform.
What is the Peter Principle?
500
These are 3 examples of pharmacy practice activities.
What is:
evaluating and filling prescriptions and medication orders?
dispensing medications?
participating in medicine and device selection and monitoring?
engaging in ordering, evaluating, and performing laboratory and related tests?
administering medicines to patients?
performing medication regimen review?
participating in telepharmacy and telemedicine programs?
participating in drug and drug-related research?
counseling patients?
compounding and labeling drugs and devices?
storing medications?
maintaining medical/medicine records and confidentiality?
500
These are 3 challenges to incorporating technology in pharmacy.
What is:
security?
employee resistance?
documentation?
cost, installation, and maintenance?
system integration?
500
A prospective means to identify areas for improvement in a process before they occur and involves an analysis of potential failure modes within a system of classifications by severity of the effect of failures on the system.
What is failure mode and effects analysis?
500
Job dissatisfaction, job turnover, substance abuse potential and burnout are all consequences of this.