Strategy Updates
The additional form we send with POAs.
What is LORs?
The timeframe it takes for a POA to take affect.
What is 30 days?
This box should also be checked when sending POAs.
What is the Send LOR box?
A client is deficient if the tracker shows this color at any point of the program.
What is red?
Your call status should always be set this this.
What is the client support call center?
The number clients call to set up their RAM account.
What is (877) 859-1450?
This is a document we receive from the creditor once a settlement has been fully paid off.
What is an LOS/ Letter of satisfaction?
These are the places you can look to see if there is an active lawsuit on file.
The top of the program page, debts tab, legal actions tab
This is an example of an invalid hardship.
What is for Christmas presents?
Will also take: vacation, disney, wedding,
This should be left out when speaking to client about their first target account.
What is the target settlement date?
This fee is spread out the first 22 months of the program.
What is service cost fee?
This is the timeframe the client's credit is affected.
What is the duration of a clients program?
This script should be used when a client states our address was added to one of their accounts that is not enrolled in the program.
What is the Misapplied POA script?
What we should always ask if client is requesting to skip a payment besides the hardship.
What is for a partial payment?
The meaning of insufficient funds under the negotiations status on a debt.
What is, we tried to settle this account but the client does not have the funds in escrow to settle at this time?
This Creditor charges off accounts at 210 days.
What is Synchrony Bank?
The abbreviation for Home Depot accounts.
What is THD?
The reasons to send a C&D.
What are, Misapplied POA, Removing Debt, Cancellation/Termination, Discover accounts?
Once training is complete, we assign the ticket to this person to review payment request.
Who is Linda Wilson?
This is the outbound call protocol for program updates.
What is call 3x once a day. 1st attempt LVM and send ATC. 2nd attempt just call. 3rd attempt LVM send program update email template. Solve
What we do with a ticket when the client has not made 3 successful payments.
What is notate the ticket and close?
After training is complete, this is who we will send the ticket to if a client is still receiving creditor calls after the POA was resent.
Who is Melissa Weilert?
Based off acct list below, this creditor will be the first one we'll target.
Wells Fargo Feb 2024
Zwicker Associaties (Amex) Feb 2025
Bank of America Jun 2025
Citi Jul 2025
Chase Apr 2026
What is Amex?
Disclaimer read to set expectations of skipping or making a partial payment.
What is "Please be advised that inconsistent payments can increase the likelihood of defaulting on active agreements, increase the likelihood of future lawsuits, jeopardize potential discounts, extend the program beyond the original finish date, and/or lead to the termination of our services." ?
This state gives us the least amount of time to file and answer for a summons.
What is Texas?