SYSTEMS
WHAT IS ANOTHER NAME FOR 'RNT'
ORACLE
WHAT IS YOUR PRIMARY FUNCTION IN YOUR ROLE REPRESENTING STAMPS.COM?
TO PROVIDE AN EXCELLENT CUSTOMER EXPERIENCE
SERVICE FEES CAN BE AS LITTLE AS $4.99 A MONTH OR AS MUCH AS $_______________.
$199.88
"I TRIED TO USE THE PROGRAM BUT IT WAS JUST TOO CONFUSING, I DIDNT KNOW WHAT TO DO!"
OFFER $4.99 BASIC PLAN
WHAT IS THE LOUDEST ANIMAL ON EARTH?
THE SPERM WHALE
WHAT IS THE INTERACTION DESKTOP CERTIFICATE USER NAME AND PASSWORD, WHEN YOU ARE PROVISIONING THE SYSTEM.
samantha sturgell
stamps123
WHAT ARE THE 4 FIRST STEPS IN THE CALL FLOW?
GREETING-->LISTENING--->RESPONSE---->TRANSITION
WE CHARGE A MONTHLY SERVICE FEE THAT IS A __________________, REGARDLESS OF USAGE.
FLAT-RATE FEE
"YOU GUYS NEVER SENT ME MY SCALE AND SO I NEVER GOT A CHANCE TO USE THE SOFTWARE, I JUST WANT TO CANCEL."
TRANSFER TO RETENTION OR GET A SCALE SENT AND ADD THEM TO THE BASIC PLAN ($4.99 OR $9.99)
HOW MANY OF SNOW WHITE'S SEVEN DWARFS HAVE NAMES ENDING IN THE LETTER Y?
5-DOPEY, GRUMPY, SNEEZY, SLEEPY, HAPPY
IF A CUSTOMER CALLS TO CHANGE THEIR BILLING PLAN, WHAT SYSTEM WOULD YOU NAVIGATE TO?
BACKPACK, PRICING PLAN TAB
WHAT DO YOU NEED TO DO AT THE BEGINNING AND END OF EVERY CALL?
USE BRANDING: THANK YOU FOR CALLING STAMPS.COM, HAVE A NICE DAY AND THANK YOU FOR CALLING STAMPS.COM
"MY MOTHER PASSED AWAY IN OCTOBER AND I JUST REALIZED THAT NO ONE CALLED TO CANCEL HER ACCOUNT AND SHE HAS BEEN BEING CHARGED $17.99 SINCE THEN. WHAT CAN I DO?"
OFFER CONDOLENCES, NO RETENTION EFFORT IS REQUIRED, WAIVE FEES (GET AUTHORIZATION WITH COACH) AND CLOSE ACCOUNT
WHAT DID THE CROCODILE SWALLOW IN PETER PAN?
AN ALARM CLOCK
THE ________________ TOOL IS USED TO FIND INFORMATION ABOUT POLICY AND PROCEDURES AND WHAT SYSTEM WOULD YOU FIND THIS TOOL IN?
KNOWLEDGE BASE FOUND IN ORACLE
HOW LONG CAN YOU PUT THE CUSTOMER ON HOLD
1-2 MINUTES
IF A CUSTOMER SIGNS UP ON MARCH 8, THE FIRST BILLING CYCLE ENDS ON __________________.
APRIL 7
"OH, I JUST FOUND THE SERVICE TOO CONFUSING TO USE, THERE IS TOO MUCH TO KEEP TRACK OF, I THINK I SHOULD CANCEL."
OFFER TO ASSIST WITH WHAT IS CONFUSING, OFFER $4.99 PLAN TO GET COMFORTABLE WITH USING STAMPS.COM
WHAT WAS THE NAME ON THE AMBULANCE IN THE 'HANNAH 911 CALL' VIDEO THAT PLAYED YESTERDAY
FAIRFIELD TWP FIRE DEPARTMENT
YOU CAN USE _____________ ______________ OR ____________ NUMBERS TO SEARCH FOR A KB (KNOWLEDGE BASE)
WHEN YOU HIT THE 'HOLD' BUTTON, WHAT OTHER BUTTON SHOULD YOU HIT?
MUTE
THE CUSTOMER'S BILLING DATE _________________ REGARDLESS OF PAST DUE FEE'S
WILL NOT CHANGE
"I DID NOT KNOW YOUR SERVICE BILLS MONTHLY, I DONT USE THE SERVICE AT ALL."
OFFER $4.99 BASIC PLAN
HOW DO YOU SPELL THE CALLERS FRIENDS LAST NAME, FROM THE 'CALL CENTER SPELLING ERROR' VIDEO PLAYED LAST NIGHT
BREKKER