Authentication
Please provide a 3rd party exception that can be used for authentication ...
What is the daily instant limit for SBB Zelle?
Daily instant limit for SBB Zelle is $1500!
A Customer requests to view business accounts under their personal online banking. What should you advise next?
You can flip flags if only one authorized signer on the business account. If multiple signers, then a document/form with all of the authorized signer's signatures need to be submitted by the branch.
How played in the 2024 super bowl?
San Francisco 49ers and the Kansas City Chiefs
Please provide the acceptable name for this customer: M. George Tucker
What is Name Authentication Requirements ...
As is! M. George Tucker. Caller must provide first initial (for example, caller must say "R" if Ovation shows R. Smith)
What is the total amount a SBB customer can send for outgoing in a month?
The total amount a SBB customer can send for outgoing amount in a month $22,500!
How many days must it be if a customer is requesting a ACH reversal?
What is a Business ACH reversal...
What is our new checking account called that is launching in March ?
TD Complete Checking
If the caller hangs up the phone while being authenticated. What should take place next?
It is considered a failed authentication attempt and the profile should be locked.
*Best practice is to leave a Service Message*
Please list the account that are ineligibility for Zelle
Please share what would be a 'Original Effective Date of Item'?
What is a ACH Origination Item Reversal Request..
Effective item is when the item was suppose to be available to the recipient (payroll fridays)
What is our quarterly recognition award called?
What is.. The Epic Award!
Previously known as The Rising Star Award
If VoicePrint is inconclusive, what are your next steps?
Use suggested verbiage, reset if the voiceprint issue continue, proceed with inconclusive steps > reset > Click Continue in Ovation. Then, follow the displayed Authentication flow provided in Ovation.
Customer receives $400, transaction failed '=" error code. What should you do next ?
You would need to send a Digital Fraud Smartform for the inbound "=" error. With the note TD customer expecting funds or they are NOT expecting the funds.
A customer must have a email on file and on changes within the last how many days?!
What is... Enroll in OLB
Must have an email address on file with no changes within the last 30 days
Please provide the cut off time for international wires and fee for outgoing international wires ?
What is ...
(Domestic Wires: 5:00 PM EST)
Please provide our latest SBB authentication update and the date it launched
Business name not required, 2/20!
If Customer is unable to respond to a 2 way SMS Hold text message, How long does it take for the transaction to expire?
Once the SMS is sent, the customer has 10 minutes to respond, before it expires .If it does expire, the customer needs to start the process over again
T or F: We can link more than one Retail profile to a Business profile.
FALSE! We cannot link more than one Retail profile to a Business profile.
What is the SR value for a tap to pay referral?
1500 SR points!!!!!!!