EC-071
A business can be described as a(n)
Organized effort to produce goods and services
What is the main purpose of management?
To accomplish the business’s goals
What is an on-boarding activity
Orientation
Positive customer relations can boost productivity by
Avoiding wasted time and resources
What is the purpose of an exit interview?
To gain constructive suggestions for improvement
A business that exists to fulfill a specific mission or undertaking is called a ____ business.
nonprofit
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
What is an example of an employee-assistance program
Career and education
A business's tangible environment might include a
What demonstrates the primary business activity of marketing
The business meets customers’ needs by offering appropriate products.
Every business must accomplish
Produce or provide goods/services.
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
Conceptual skills
Human resources are a company's most important resources because
They control all other company resources
The most important factor in a business's customer relations is its
people
What are examples of first-line management job titles
Collections supervisor, crew chief, production designer
What is a primary business activity
Marketing
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
Organizing
The first task in the HR management activity of staffing is
Determining need
Technology aids positive customer relations because its given customers
What must managers be able to do if they want employees to understand the business’s goals and be productive?
Communicate clearly
Financial analysis occurs when
A business keeps accurate expense records
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
When HR management executives participate in a company's long-term planning efforts, they are taking part in
Strategic managment
Customer relations skills such as courtesy an friendliness should be emphasized during a business's
hiring process
When someone says that a business has positive relations with its internal customers, the person means the business has
happy employees