EC-071
The process of planning, staffing, leading and organizing employees
What is Human resource management?
The logical process of coordinating resources to accomplish an organization’s goals
What is management?
Developing benefits plans and determining eligibility and cost
What is compensation and benefits?
all the activities a
business engages in to
interact with its customers
What is Consumer regulations?
Tornadoes, earthquakes, and blizzards
What are hazard risk?
The process of planning, maintaining, monitoring,controlling and reporting the use of financial resources
What is Financial analysis?
Finding employees who know
how to do the necessary work
What is staffing?
people who
work to produce goods
and services
What is Human resources?
Takes initiative to
build relationships and Stays ahead of issues
and complaints
What is being proactive?
Technology aids positive customer relations because it gives customers
greater access to the business.
The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
What is marketing?
Providing guidance
to workers and
work projects
What is directing?
Ensuring that employees are knowledgeable and productive, this includes training and oversee performances
What is Training and development?
Allows customer greater
access to the business and allows business to track
customer information more
effectively/efficiently
what is Technology?
The possibility of loss or gain
What is risk?
If one business activity changes,
all other activities must adjust.
What is interrelation of business activities?
Technical skills,interpersonal skills and conceptual skills
What are skills managers need?
Complying with applicable laws and regulations
What is compliance?
Tough-to-please customers, Fierce competition, Value of customer loyalty
What are positive consumer relations?
Hazard, operational,strategic,financial
What are the classifications of risk?
The day-to-day activities
required for continued
business functioning
What is operations?
Top level,mid level,first line
What are the main levels of management?
Helps with complains and mediates conflicts
What is Employee regulations?
Business processes,Business environment,Technology
What are factors affecting consumer relations?
risks have the
possibility of loss, no change,
or gain.
What are speculative risks?