CR-003
customer service
Customer relations is often used interchangeably with the term __________.
Top- level management
Level responsible for goal setting and strategic planning
Marketing
Which of the following represents a primary business activity:
Staffing
An HR manager performs background and reference checks on a potential candidate.
Compensation and benefits
An HR manager solves a paperwork snag involving an employee’s paycheck.
touchpoints
Opportunities to interact with customers are known as __________.
To accomplish the business’s goals.
Which of the following is the main purpose of management:
Human resource management
The process of planning, staffing, leading, and organizing employees
False; in companies without HR departments, other managers and supervisors participate in HR management activities.
Determine whether the following statement is true or false: Companies without an HR department do not participate in HR management activities.
productivily
By saving time and resources, positive customer relations can increase a business’s __________.
reporting customer feedback.
As an employee, you can help your company build positive customer relations by
Conceptual skills
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
Produce or provide goods/services
Every business must accomplish which of the following:
There is greater diversity in the workforce.
Which of the following is a reason that the role of HR management is changing:
Directing.
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.
inexpensive
Building positive customer relations is a good way for smaller businesses to compete because it is __________.
Orgnizing
Function that involves establishing lines of authority
Accessing a list of fishing equipment appropriate for a particular customer.
TeJuan’s Fishing Shack demonstrates effective information management by
Staffing ,or training and development
A manager conducts job orientation for several new employees.
Determining what will put it in reach of its goals.
For the long-term success of the business, Stacey’s Coffee House has decided to add a self-serve laundromat. Which of the following behaviors describes the business activity that Stacey’s Coffee House was likely engaged in before making this decision:
It’s less expensive than attracting new customers.
Businesses strive to retain current customers because
Material resources
Equipment and supplies required to produce and/or sell products
Promoting the new bread through advertising.
Franco’s Bread Shop is introducing a new type of sandwich bread to the community this week. Which of the following describes the business activity that the bread shop will likely partake in before the release:
Globalization
Which of the following business trends affects HR management:
Each primary business activity combined with the matching activity of the other firm.
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?