Customer Relations
having positive customer relations means making customers
What is happy?
A supervisor negotiates a job offer with a candidate
what is staffing?
Ability to communicate and build relationships with others
What are interpersonal skills?
when one activity changes the other one must adjust
what is and interrelationship between businesses?
what is staffing?
Businesses must keep in mine that word of mouth could potentially be
what is negative?
A department manager develops an instruction manual for one of the company's job positions
what is training and development?
ability to understand the specialized aspects of jobs
What are technical skills?
Every business must accomplish
what is producing or providing goods and services?
function that involves determining organizational goals
what is planning?
To build positive customer relations, a business must be
what is proactive?
an HR manage listens to and records an employee grievance
what are employee relations?
process of coordinating resources to accomplish an organization's goals
what is management?
financial analysis occurs when a business
what is keeping accurate expense records?
function that involves establishing lines of authority
what is organizing?
positive customer relations can boost productivity by
what is avoiding wasted time and resources
An HR manager negotiates with an insurance carrier to get a good deal for the company
what are compensation and benefits?
level responsible for tactical planning and implementing top management goals
what is mid-level management?
involves everything related to product, promotion, price, and place
what is marketing?
function that involves developing team spirit among employees
what is directing?
giving away 20% discount coupons to loyal customers
what is be thankful?
An HR manager makes sure the company is following EEO laws
what is compliance?
level responsible for the day-to-day activities of employees who carry out the businesses' routine work
what is first line management?
involves making the business a fair and inviting work place
What is human resource management?
function that involves evaluating employee performance
What is controlling?