EC-071
responsible for the flow of goods from producer to consumer.
What is marketing?
considered a businesses most important resource.
What are employees
The first task in the HR management activity of staffing.
What is determining a need?
requires planning and work.
What are positive customer relations?
The people who work to produce goods and services.
What are human resources?
elements include planning, organizing, and controlling.
What is strategic management?
the management function that monitors the work effort.
What is controlling
the skills, knowledge, and characteristics required for a job.
What is a job specification?
Action required for a business to build positive customer relations.
What is being proactive?
A business listens to positive customer feedback.
What are positive customer relations?
Responsible for recruiting, selecting, and hiring employees.
What is human resource management?
managers that businesses typically hire from inside the company.
what are first line managers?
The part of staffing that involves seeking out and attracting qualified potential job candidates.
What is recruiting?
A boost in sales due to a customer telling their family, friends, or coworkers about their positive experience with service.
To accomplish the business goals.
What is the main purpose of management?
providing information to make decisions about how to obtain funds to operate.
What is a financial analysis?
President, senior vice president, and chief executive officer.
What are top level management job titles?
HR management activity that involves labor union negotiations.
What are employee relations?
The human relations element that contributes to success in business.
What is establishing good customer/client relations.
The first task in the HR management activity of staffing.
What is determining a need?
demonstrated when a business meets customers’ needs by offering appropriate products.
What is marketing?
skills that help managers see the “big picture," look at the organization as a whole, and understand how the various parts of the organization are interrelated
what are conceptual skills?
HR management executives participate in a company’s long-range planning efforts.
What is strategic management?
The primary reason the business benefits when salespeople practice good customer relations.
What is developing repeat customers?
organized effort to produce goods and services.
What is a business?