EC-071
The process of planning, staffing, leading, and organizing employees
What is human resources management
Level responsible for goal setting and strategic planning
What is Top-level management
An HR manager consults with an employee about her continuing education options.
what is development
Customer relations is often used interchangeably with the term
What is customer service
The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
What is marketing
Can include money owed to the business by its customers
What is financial resources
An HR manager conducts an exit interview with a retiring employee.
What is staffing
Positive customer relations makes customers feel
What is connected
Involves obtaining funds and keeping accurate and useful records
What is financial analysis
Ability to communicate and build relationships with others
What is interpersonal skills
An HR manager solves a paperwork snag involving an employee’s paycheck.
What is compensation and benefits
By saving time and resources, positive customer relations can increase a business’s
What is productivity
Involves quality control, purchasing, and inventory management
What is operations
Function that involves establishing lines of authority
What is organizing
A supervisor conducts a workshop on how to properly dispose of a certain chemical.
What is compliance
As an individual employee, you can help your business build positive customer relations by listening to
What is Feedback
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
What is information management
Process of coordinating resources to accomplish an organization’s goals
What is management
An HR manager mediates a conflict between an employee and his supervisor.
What is employee relations
Technology can help build positive customer relations by offering customers more
What is convenience