EC-071
The process of accessing, processing, and maintaining information
What is information management?
Ability to communicate and build relations
What are interpersonal skills?
People who work to produce goods and services
What are human resources?
Customer relations is used interchangeably with this term
What is costumer service?
Having positive customer relations means making them this emotion
What is happy?
Involves long-term planning and organization
What is strategic management?
Ability to understand how the parts of an organization are interconnected
What are conceptual skills?
Happens when an employee starts a job
What is training?
The most important factor in customer relations
What are people?
The most important resource
What are human resources?
Everything related to the promotion of a product
What is marketing?
Level responsible for tactical planning and ordering resources
What is middle management?
An employee's payment
What is compensation?
Positive relations encourages loyalty and this
What is repeat business?
Determining the type of workers needed, locating qualified applicants, selecting those to be hired, and assigning the new hires to a work area
What is staffing?
The most important resource when opening a new branch
What are employees?
Collections supervisor, crew chief, and production supervisor
What is first-line management?
Properly disposing of chemicals and waste
What is compliance?
It is better to over-deliver than to do this
What is over-promising?
An internal customer
What is an employee?
A business that exists to fill a specific mission or undertaking
What is nonprofit?
To accomplish the business's goals
What is the main purpose of management?
The first task in staffing
What is determining need?
The opportunities that a business has to interact with customers
What are touchpoints?
An organized effort to produce goods or services
What is a business?