Specialty Queues
In the Senior Queue the leasing agent asks if your grandma makes under $25k a year. If she makes more than that she has to wait for the apartment that’s opening in October.
Property is a mix of affordable housing and market rate apartments
The leasing agent answers the phone speaking fluent Spanish and says “no habla ingles.”
Language barrier: Spanish
The leasing agent gives you a website and you notice we do not have one listed for this community.
Property’s website is: XXXX.com
The agent says “are you calling me from a call center? I can hear everyone talking and typing around you”
Identified: Due to Call Center Noise
In the student queue the leasing agent says you have to go through the school to apply and use financial aid. They have no other info.
Property is owned by the school.
The leasing agent says that they renovated and are condos now. They are for sale not rent.
Property does not rent apartment units (co-op/condo/mobile homes/hotel/shelter)
The leasing agent gives you some information and then says that you will need to speak with the property manager for the rest of the data. "She’s out on site giving a tour but her cell phone number is 678-282-4285."
Leasing number is correct but alternate leasing number is 678-282-4285
The New York based leasing agent says “who are you? I always get these random calls from Massachusetts?”
Identified: Because of My Phone Number (Out of State)
In the senior queue the leasing agent says they offer everything from independent living up to hospice care.
property is an assisted living facility or CCRC
The community is under construction and will not be ready until 12/2018.
Under Construction or renovation with anticipated completion date more than three months out
You call and ask “Is this the Krusty Krab apartments?” The contact says “no this is Patrick. I haven’t worked there in 5 years and I don’t have the number anymore."
Wrong number: The correct leasing number is unknown
An automated voice says “I’m sorry this number has been blocked by the subscriber”
Phone number is blocked.
In the senior queue the leasing agent says they allow ages 35 and up to live there
Property is not senior housing
You give the leasing agent an address and he says “those are all businesses now.”
Property is not an apartment complex
The system displays a red banner error and will not connect.
Technical issues CC App
The receptionist says “Angelo, our leasing agent, only responds to emails” she says she doesn’t have his email address but offers to take yours down for him.
Contact info required by leasing contact: Must supply email
The leasing agent has a two bedroom and each room leases at $190 per room with separate leases per room.
Apartment rents by the bed and Rent greater than $20,000 or less than $200. Asking rent is $190.
The leasing agent has no idea what the completion date is for the community because they just broke ground. They say its “no time soon.”
Under Construction or renovation with anticipated completion date more than three months out
The leasing agent gives you a complete but then says “We only rent to artists”.
Unusual situation: only rents to artists.
In January you call New Jersey and the leasing agent says “We’re under a ton of snow in this blizzard. You’ve got me on my cell- I don’t have access to that info and don’t know when I will because of the potential damage.”
Property affected by natural disaster.