What timeline is the NHCC attendance policy based on?
6 month rolling year basis
Why is it important for NHCC to have a dress code?
It helps give staff a place of belonging at NHCC. “If employees assume they are working towards the same company goals, wearing a unified look, they will be more aligned with company values”.
What is NHCC's Vision?
To be a premier behavioral health provider.
You see a staff member not meeting NHCC standards, What do you do?
Say something, by not redirecting you are part of the problem.
Give three examples of how gossip and rumor mill can hurt a program.
damage relationships
reduce productivity
increase stress
poor morale
employee turnover
True or False: It is okay to allow staff to text you when they will be absent for the day.
False
What is mandatory for all direct services team members and must be worn throughout their shift?
Badge or Apron (LL)
Fill in the blank
You have to _____ what you _______.
Is it appropriate for staff to wear crocks on shift?
No
No open-toed shoes or sandals. Shoes must provide safe, secure footing and offer protection against hazards. (The whole foot must be covered)
Give three answers on why ethics are important in the work place?
Positive culture
Higher staff morale
Equality
Legal Compliance
Strong reputation in the community
Why is being on time important for a leader?
Demonstrates respect for others’ time
You are reliable to the team, helps gain trust
Sets a positive example for the team and upholds a standard
What is the policy on workout attire for a front line team member?
It can be worn only during recreation time.
What is NHCC's expectations for one-on-ones?
* Meet weekly
* Must be scheduled on calendars
* Time is spent communicating both ways. You want your staff to share details with you.
True or False
It is important not to create autonomy with clients, which includes controlling client decisions.
False
It is important to recognize and promote clients' autonomy in making decisions about their treatment and lives while providing support and guidance.
According to NHCC Code of Ethics, what are examples that will not be tolerated for Client-Centered Care?
Unpaid 3-day suspension
What is NHCC policy on face piercings?
Employees may wear one small nose stud no bigger than 1.5mm; metal studs and hoops are not allowed for safety. No other visible pierced jewelry or body adornment is permitted.
Plugs that are plain and solid in color may be worn and do not exceed 4mm. Tunnels or tapers are not allowed for safety.
Guardian, Case Manager, Therapist, Teacher/School, Other Providers
What is the process to terminate an employee?
When all training and disciplinary actions have been exhausted. Or a violation of NHCC Code of Ethics/non-negotiables.
What is NHCC Non-Negotiables?
What is NHCC definition of Excused Absences?
Reduced workdays or site closing.
Absences during an approved FMLA.
Preapproved jury duty leave.
Preapproved military duty leave.
Preapproved bereavement leave.
Preapproved time-off to vote.
Any other scheduled absence which is approved by NHCC or which under applicable law may not be counted as an occurrence or otherwise considered in making employment decisions.
Doctor’s note excusing for a specific time period (does not include Dr’s appointments in the middle of a scheduled shift).
Employees must request to use their personal time at the time they call in to notify their supervisor of their absence. The employee must have/use enough PTO available to cover the entire shift scheduled to not receive an unexcused absence, however in some instances, the PTO request may be denied.
According to NHCC Dress Code what jackets are allowed to be worn while on shift?
Cardigans, sweaters, athletic jackets (solid black, burgundy, gray, and white with a zipper) are allowed. Staff is not permitted to wear a head covering from the jacket in the building.
At the end of the day, who is responsible to ensure all standards are being upheld?
We are (Leadership)
What are ways that you can reward your team?
*Kudos/Shoutouts
*Gift Cards
*Special snacks
*Thank you note
Give an example of a violation of ethical decision-making.