Engagement
Safety
Teamwork
Accountability
Integrity
100
Is this the correct spelling of Engagment? If not spell it correctly:
What is: E-N-G-A-G-E-M-E-N-T
100
In keeping with the Standards of Behavior commitment, what are some of the WORDS (PHRASES) we can use to prevent harm to our patients and ensure the health and safety of employees...
What is - ARCC (Ask a question, make a Request, voice a Concern and if no success use the Chain of Command). - Ask clarifying questions. - Phonetic numeric clarification. - Hand-off using SBAR (situation, Background, Assessment, Recommendation). - Three-way repeat backs. - Ask always - what is in the best interest of the patient.
100
Name the 3 things that create the Regional West experience.
What is Words, Actions, Attitudes.
100
What is the Policy number for the Standards of Behavior?
What is Policy #205.0.01
100
Under Integrity Words has 2 expectations. Please state those:
What is - What I say is what I'll do. - Be courteous in verbal, non-verbal, and written communications.
200
The 2 expectations under Attitude include:
What is - Project a positive attitude. - Be supportive of Regional West Health Services initiatives.
200
Name three of the six Actions listed under Safety in the Standards of Behavior...
What is - Always adhere to our Red Rule - patient identification. - Participate in safety huddles. - Self-check and use continuous job aides. - STAR (Stop, Think, Act, Review), cross monitoring, and peer coaching. - Report incidents. - Validate & Verify.
200
Name 2 of the 4 expectations under Words in Teamwork.
What is - Have positive things to say about your job and your co-workers. - Be honest and respectful. - Make others feel important regardless of how busy you are. - Managing up coworkers and other departments.
200
Word expectations under Accountability include:
What is - Use clear, familiar, easy to understand words. - make no excuses and blame no other person or department. - Engage in peer coaching and encourage others to coach you.
200
The following are expectations under with title? - Do what is in the best interest of the customer at all times. - Help others do the right thing.
What is Attitudes.
300
Who is the Interim VP of HR?
Who is Summer Parker.
300
There are 6 things listed under Attitudes for Safety. Name three of them.
What is - Put the patient first every time. - Improve every day. - Make safety a core value and contribute to safety solutions. - Find and fix system problems. - Build and reinforce accountability. - Encourage questions.
300
Under Actions there are 4 expectations of Regional West employees...name 2 of them.
What is - Conduct yourself in a professional and courteous manner. - Cooperate with others despite any personal differences. - Remove barriers and focus on solutions. - Answering and transferring telephone calls in a prompt and professional manner.
300
What are 2 of the 4 Actions under Accountability?
What is - Take time to promptly follow up on concerns. - Complete mandatory continuing education. - Maintain licenses and certifications. - To the best of my ability, following through on assigned duties.
300
What is the third expectation under Actions. - Follow Regional West and departmental policies and procedures. - Protect privacy and confidentiality.
What is - Demonstrate empathy and compassion in all that I do.
400
Fill in the blanks for expectations of Words under Engagement: - Speak _______ about organizational initiatives. - Provide timely ___________ and feedback.
What is - positively - follow-up
400
Finish this Safety description from the Standards of Behavior policy. "I will prevent harm to our patients and ensure the ........ "
What is "health and safety of employees and all other people while on our campuses."
400
There are 4 expectations under Attitudes for Teamwork. Name the one that is missing in this list: - Focus on solutions and how you can make things better. - Enthusiastically pursue positive outcomes. - Promote an environment where team members are approachable and concerns can be shared.
What is Welcome challenging situations.
400
There are 3 expectations under Attitudes of Accountability. Two of them are listed below, what is the third one? - Hold yourself to a standard that improves Regional West Health Services and encourage others to hold you accountable. - Demonstrate courage to hold others accountable for the delivery of a positive customer experience.
What is - Be creative and cost efficient in the use of resources.
400
How many Standards of Behavior are there?
What is 5: - Safety - Teamwork - Accountability - Integrity - Engagement
500
There are 9 expectations under Actions in Engagement. - Welcome others. - Use key words at key times. - Treat everyone with respect and dignity. - Correct issues and apologize. - Walk lost visitors to their destination. - Under promise and over deliver. - Be diligent about cleanliness and safety. - 5/10 rule. - Utilize AIDET. Define the 5/10 rule.....
What is - Visually greet within 10 feet. - Acknowledge and speak within 5 feet.
500
What are the three things that create the Regional West Health Services experience...
What is WORDS, ACTIONS, ATTITUDES
500
Recite the Employee pledge:
What is As a Regional West employee, I am COMMITTED to making every encounter with our customers and with my fellow employees EXCEPTIONAL!
500
Fill in the blanks on the description statement of Accountability: I will ___________ willingness to overcome circumstances to achieve desired results and accept _________ for my performance. _____________ is not intended to be punitive; rather to achieve high performance.
What is demonstrate responsibility Accountability
500
Recite the Integrity description.
What is What is I will do the right thing at all times and in all circumstances. My conduct will be ethical and professional.
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