I Know My Goals

Performance Mgmt
Time Away from Work
100
PSU's Completed/PSU Goal
What is PSU to Goal
100
2.0 Rating
What is a satisfactory standing?
100
PTO and FMLA will count towards adjustments or prorates to sales performance quotas.
What is scheduled/approved absence?
200
PSU's Written/Calls Handled
What is PSU Close Rate?
200
3 months
What is the expiration time frame for corrective action?
200
UPUN,PTOUN and any unproctected leave status will not count towards adjustments or prorates to sales performance quotas.
What is non-adjusted time?
300
Attribute Score/KNOAH
What is Quality Goal?
300
0.9 or below in performance category
What is unsatisfactory or below standard performance?
300
Supervisors will enter the PTO prorates.
Who enters the PTO prorates?
400
New Video PSU's/New Customers
What is Video Sell-In?
400
4-Point rating system
What is the performance rating scale?
500
Talk Time + Available Time/Login Time
What is Customer Focus Time? (CFT)
500
Conversion Rate, PSU, Customer Focus,Quality Attributes and Video Sell-In
What are the 5 metrics?
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