Service Excellence
Potpourri
Hospital Environment
Overall Hospital Rating
Stanton
Trivia
100
SEAs are also known as.
What is service excellence advisors?
100
Sarah, Alyssa, Marco, Linell, Jada
Who are members of the PACT committee?
100
These two environmental factors have a positive effect on patients.
What are cleanliness and quiet?
100
This tool turns a complaint into an opportunity.
What is service recovery?
100
The year the hospital was founded.
What is 1963?
200
"Become the change you want to see in the world"
What is the SEA motto?
200
A patient can access their records through _________.
What is the patient portal?
200
This is how a patient knows their room has been cleaned.
What is the note card in the patient's room?
200
We should ________ knock before entering.
What is always?
200
Julie, Joel, Doug, Karla, Gary
Who are the board members of SCH?
300
Attention, acknowledgement, affection and acceptance are _____________?
What are the four elements of compassion?
300
Chief of Staff
Who is Dr. Bill Troup?
300
This type of environment is clean, quiet, promotes rest and optimizes patient outcomes.
What is a healing environment?
300
The person responsible for guiding the patient to their destination.
Who is everyone?
300
Yvonne Rhodes
Who is our longest serving employee?
400
Service recovery items can be found here.
What is the Pink Box?
400
400
What is the max PTO?
400
This action will reduce noise and increase the patient's perception of quietness.
What is closing the patient's door?
400
This is something everyone should always be wearing.
What is a smile?
400
"Always here for you"
What is our motto?
500
This differenciates us from our competition.
What is service excellence?
500
Hearing, Empathize, Apologize, Respond, Thank
What is HEART?
500
This activity has been shown to get the staff to talk more softly.
What is dim the lights?
500
Doing this when conversing with a patient in their room will improve the perception of how long we spend with them.
What is sit down?
500
The Dailey Cafe
What is the name of our cafeteria?
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