Service Excellence
Potpourri
Hospital Environment
Overall Hospital Rating
Stanton
Trivia
100
SEA's.
What is service excellence advisors?
100
Sarah, Alyssa, Marco, Linell, Jada
Who are members of the PACT committee?
100
two environmental factors that have a positive effect on patients
What are cleanliness and quiet?
100
a tool that turns a complaint into an opportunity.
What is service recovery?
100
The Daily Cafe
What is the name of our cafeteria
200
"Become the change you want to see in the world"
What is the SEA motto?
200
where patients can access medical records on hospital web page
What is the patient portal?
200
notification that the room has been cleaned
What is the note card in the patient's room?
200
the desired response from patients on HCAHPS survey
What is always?
200
Julie, Joel, Doug, Karla, Gary
Who are the board members of SCH?
300
Attention, acknowledgement, affection and acceptance
What are the four elements of compassion?
300
Chief of Staff
Who is Dr. Bill Troup?
300
a type of environment that is clean, quiet, promotes rest and optimizes patient outcomes.
What is a healing environment?
300
The person responsible for guiding the patient to their destination.
Who is everyone?
300
Yvonne Rhodes
Who is our longest serving employee?
400
LTC & Hospital nursing desks, Health department, business office
What are the pink box locations?
400
400 hours
What is the max PTO?
400
an action that will reduce noise and increase the patient's perception of quietness.
What is closing the patient's door?
400
it all starts with
What is a smile?
400
"Always here for you"
What is our motto?
500
outstanding customer service
What is Service Excellence?
500
Hearing, Empathize, Apologize, Respond, Thanking the person
What is HEART ?
500
an activity shown to get the staff to talk more softly.
What is dimming the lights?
500
improves interaction with a patient in their room
What is sitting down?
500
1961
What is the year our hospital was established.
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