Reports To Me
Box(es) reported missing by driver.
What is the MOSD report?
Urgent log you create when a credit has not been applied (past 10 business days).
What is OCR/AUV?
The adjustment done on an order for a damaged item (exchange please).
What is EE?
Credit provider for the Staples credit card.
What is Desjardins?
I have gone back to the FC. What status would I be?
What is UDL - Undeliverable
Left behind in the building
What is the LIB report?
Urgent log you create when an A-part order is not delivered after 5 PM
What is AND/AUV?
The adjustment done on an order if the customer receives the wrong colour, model or item
What is MU?
Orders go into this status if it is a first time customer, high value item, etc
What is HLF?
I am corresponding via email in French but I have come into your customer support queue. What do you do?
What is route to "Customer Support - French"
Item(s) out of stock when picked.
What is the SCRATCH report?
Urgent log you create to request a return of a drop ship item RK over $200
What is DS4/DSH - RW200
The adjustment done on an order if the customer received an extra item they didn’t order (over $35) that they do not wish to keep.
What is PK?
Im authorized. I have money for this order.
What is CAR status?
"I forgot to add my airmiles on my order from last month. What can you do for me?"
What is the Airmiles Form?
Customer was not home @2:15 PM; RDL for tomorrow.
What is the EXCEPTION report?
Urgent log you create when a return link has not been picked up.
What is ATm/AUV?
The adjustment done on an order for a missing item from within a box of other supplies.
What is MI?
Even though I told you, you can verify in sunrise using this command key my billing details.
What is F8 Comments?
"Your mailed coupons are annoying and I need you to stop sending them"
What is the Mailing/Email removal form
Orders returned to FC due to 3X attempts, refused, cancel requests, etc.
What is the RETURNS report?
Urgent log you create when you have updated the cancelled an HLF order.
What is FR1/FRD?
The adjustment done on an order if an item is no longer required (over $35).
What is RT?
The urgent log used for a customer calling to change their HLF to be shipped to a Staples store.
What is FR2/FRD?
"I told you I didnt want this order and your driver has it now" What is my status and what is my expectation?
What is RBC - Refused by Customer; Refund within 10 business days