Vendor Consolidation
What are 3 areas of pain, where we'd present Vendor Consolidation to the customer?
-Using Multiple Vendors for different LOB
-Price Shopping
-Different Delivery Dates
-Too many invoices
-Complicated Reporting
-SO MUCH WASTED TIME!
What is ACH billing?
A way to set up a bank account for Electronic Billing
When explaining the AM to our client, what word are we using to describe what they do?
Quarterback (Tom Brady) (Goat) (Be mad Mayo)
When presenting the Reporting to a customer, how can we position what the reporting can do for them in the eyes of their company?
MAKE THEM LOOK LIKE A ROCKSTAR TO THEIR BOSS!
Show their worth
Be useful
What does BOPIS stand for?
Buy Online Pickup In Store
By giving the client the "GREATER BUYING POWER" we can present staples as a ______ for them
One Stop Shop
When a customer wants to check their Billing Account Summary, what are 3 areas they can view on their profile?
-Account Balance
-Payment History
-Invoice History
-Pending Balances/Charges
-Their Credit Line
-Available Credit
-Last Statement
-Statement Number
What are the two areas that AM's help clients that are important to EVERY company when discussing "Meet Your Goals"
Save Money
Save Time
When customizing the time frame of the Spend Report the customer wants to look at, what are the 4 groups that they can view their reports by?
What time ET is the cutoff for orders to be eligible for Free Next Day Delivery?
5pm
When explaining the TOTAL SUPPLY SOLUTION, how many items can we tell the customer we offer to build credibility to our platform
OVER 1 MILLION
What solution can we offer to a customer who has so much clutter of invoices on their desk?
Electronic Invoicing
Name 3 Pain Points a customer could have with their current vendor, where we'd present AM through Staples?
-No AM
-Price Matching when they find cheaper item elsewhere
-Lack of Communication
-Does not receive Account Reviews
What does it mean when we show the customer Benchmark Reporting?
When we show the customer their spending patterns compared to other companies in the same industry, size, and scope
What does Staples do for the customer to make them aware of their order status'?
We send them emails when their orders are placed, out for delivery, and delivered.
If a customer uses different vendors to compare pricing for their most frequently purchased items, what can we do for those items to make the ordering easier for the customer?
Build them a favorites list
A customer can choose how often they get invoiced by Staples.
True or False
True
Name 2 ways we can utilize the "Access to Experts" slide to obtain information from the client?
-Current or Future Projects
-LOB we can save them money on
-Site Walkthrough to learn more
-Other POC for company
How can Budget Reporting help a customer?
They will be made aware of how much they've spent per the time frame they're looking at to know what percent of the budget is used.
A customer orders 20 items in one order. They can choose to have 18 delivered for the next day, and pickup the other 2 at the closest Staples store (If available).
True or False
TRUE
If a customer is price shopping, what can we offer to them to ensure they are getting the best price and saving them time?
PROACTIVE PRICE PROTECTION
Electronic Invoicing on SA.com is only available for what type of Accounts?
Exclusive, Premium, Custom (NOT NYS/ED-DATA)
What are the 3 factors of an AM on the AM slide on the tile tool?
Business Partner
Meet Your Goals
Provide Insights
How can Sustainability Reporting be used by a customer?
To be aware of what eco-friendly opportunities are being purchased or can be purchased.
To save the environment
Be a good person
What are the 5 FC's in our region?
Putnam,CT-472
Montgomery,NY-683
Secaucus,NJ-983
Greencastle,PA-937
Rochester,NY925