Behavioral Therapy
What does ABA therapy stand for?
ABA stands for Applied Behavior Analysis, a therapeutic approach used to improve communication, social skills, and reduce problematic behaviors, particularly in children with Autism Spectrum Disorder."
What was your role at FYI FINDS, and when did you work there?
I worked as a Real Estate Acquisition Manager at FYI FINDS from May 2021 to March 2024, where I managed real estate transactions and expanded the client base.
When did you start working as a freelance software developer?
I’ve been a freelance software developer since February 2019, providing custom software solutions for clients across various industries."
What was your role at Young Minds, and when did you work there?
I was the Lead Instructor for the Science Program at Young Minds from February 2019 to August 2020, where I designed and led interactive lessons for middle school students."
Tell me about a time when you turned a dissatisfied customer into a loyal one.
Situation: "While working as a Customer Service Representative at SYKES, I handled Xbox support calls. On one occasion, a customer was upset because their issue wasn’t resolved on the first call."
Task: "My goal was to de-escalate the situation and provide a lasting solution to not only resolve their issue but also restore their trust in the service."
Action: "I listened carefully, empathized with the frustration, and went above and beyond by troubleshooting more thoroughly. I then offered additional resources to ensure they wouldn’t face similar issues in the future."
Result: "The customer was satisfied with the solution, and they even left positive feedback about my service. They continued using the product without further complaints, which contributed to increased customer retention."
When did you work at Action Behavioral Center and what was your role?
I worked as a Registered Behavioral Therapist at Action Behavioral Center from April 2024 to September 2024, where I provided ABA therapy to children with Autism Spectrum Disorder."
How did you streamline the real estate transaction process?
"I improved deal-closing times by streamlining the negotiation and contract process, making the entire process more efficient for clients."
What impact did your CRM system have on clients?
I developed a CRM system that improved client retention by helping businesses optimize client tracking and sales funnel efficiency."
How did you increase student engagement in your lessons?
I used hands-on activities and group discussions to make the material more engaging, increasing student participation and enthusiasm by 30%."
Can you share an example of a time you exceeded a sales target?
Situation: "At FYI FINDS, I was tasked with expanding the client base while maintaining high standards of service and efficiency."
Task: "My task was to meet or exceed revenue targets while ensuring the real estate deals I managed were executed smoothly."
Action: "I focused on cultivating strong relationships with existing clients and leveraged their networks through a referral program, which helped me identify new opportunities. I also streamlined the contract process to close deals faster."
Result: "As a result, I surpassed my revenue targets consistently by 10-15%, helping the company expand its portfolio and increase its market share."
How did you partner with caregivers in your therapy role?
I worked with caregivers to create at-home therapy strategies, increasing their engagement and ensuring consistency in care outside of therapy sessions."
What strategies did you use to identify investment opportunities?
I leveraged market analysis to identify high-potential investment properties, contributing to the growth of the company's portfolio."
How did you ensure your software projects were completed on time?
I always ensured projects were completed on time and within budget by managing timelines, collaborating with teams, and staying organized throughout the development process."
How did you mentor junior instructors?
I mentored junior instructors by providing feedback, guiding them in lesson planning, and helping them improve their teaching methods."
Describe a time you had to adjust your approach to close a sale.
Situation: "While working in real estate, I once worked with a client who was uncertain about a potential property purchase due to concerns over the market."
Task: "My task was to guide the client toward making a decision that aligned with their needs, while overcoming their hesitation."
Action: "I adjusted my approach by providing additional market analysis and highlighting the long-term value of the property. I also offered alternative options to mitigate their concerns."
Result: "After addressing their concerns and providing more information, the client decided to go ahead with the purchase, and I helped close the deal, which boosted our client relationship and the company’s growth."
What role did multidisciplinary teams play in your success at Action Behavioral Center?
I collaborated with a multidisciplinary team of professionals to align developmental goals and contribute to successful outcomes for the children I worked with."
How did you manage client relationships in real estate?
I built strong client relationships through clear communication and providing personalized advice, which led to more referrals and business growth."
What programming languages are you proficient in?
"I am proficient in Python, C++, JavaScript, React, and Vue, which I used to develop scalable and effective software solutions."
Read the answer and then read again without looking. Tell me about yourself?
"I’ve had a diverse career path, which has given me a wide range of experiences that I believe are perfect for this role. I started my journey in the U.S. Navy, where I learned discipline, leadership, and how to stay calm under pressure—skills I’ve carried with me into every role. After my time in the Navy, I worked in customer service at SYKES, where I focused on building strong relationships and resolving complex issues, helping me develop excellent communication skills. I then transitioned into real estate as a Real Estate Acquisition Manager at FYI FINDS, where I managed transactions, nurtured client relationships, and helped close deals. Most recently, I’ve been working as a freelance software developer, where I’ve enjoyed solving problems and delivering tailored solutions for clients.
Throughout all these roles, one thing has remained constant: my passion for helping people and creating solutions that meet their needs. I’ve realized that whether I’m working with clients in real estate, troubleshooting technical issues, or building customized software, what excites me the most is connecting with people and making a positive impact on their experiences. That’s why I’m so excited about the opportunity to join Norwegian as a Personal Cruise Consultant. I’ve always had a love for travel and helping others plan their dream vacations, and I believe my diverse skill set in customer service, sales, and problem-solving makes me a great fit for this role."
Tell me about a time when you had to quickly learn a new product or service to meet a customer’s needs.
Situation: "In my role as a freelance software developer, a client came to me needing a custom-built CRM system to improve their sales funnel management."
Task: "I had to quickly familiarize myself with their specific needs and the CRM features that would best suit them."
Action: "I conducted a detailed analysis of their business processes and researched various CRM features to create a tailored system. I collaborated closely with them to ensure I fully understood their objectives."
Result: "The final product not only met their needs but also increased their customer retention by 30%, which led to a long-term partnership and more referrals."
How did you adjust strategies based on data?
I collected and analyzed behavioral data regularly to track progress and make necessary adjustments to therapy strategies for each child."
What accomplishment at FYI FINDS are you most proud of?
I’m most proud of managing over 50 real estate transactions and consistently meeting or exceeding revenue targets during my time at FYI FINDS."
What achievement as a freelance software developer are you most proud of?
I’m most proud of achieving a 95% client satisfaction rate by consistently delivering projects on schedule and within budget, while meeting client expectations."
How did you foster critical thinking in your students?
I created lesson plans that encouraged students to ask questions and think critically about scientific concepts, which helped improve their performance in science comprehension."
How do you ensure a client’s needs are met, especially when you have multiple clients to manage at once?
Situation: "During my time at Young Minds, I was responsible for managing multiple students and ensuring they all received the attention and guidance they needed."
Task: "My task was to create personalized lesson plans for each student while ensuring the overall program stayed on track."
Action: "I used time management tools to stay organized and communicated regularly with students and parents to ensure everyone was satisfied with the program’s progress. I prioritized tasks based on individual needs."
Result: "As a result, I successfully increased student engagement and performance while also improving overall satisfaction with the program by 20%."
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6. Tell me about a time you used your product knowledge to help a client make a decision.
Situation: "In my role as a Real Estate Acquisition Manager at FYI FINDS, I had a client looking for an investment property but was unsure about the market potential."
Task: "I needed to use my market knowledge to inform the client and help them make a well-informed decision."
Action: "I conducted a thorough analysis of the local market, compared similar properties, and presented my findings to the client. I also recommended potential areas of growth and return on investment."
Result: "The client appreciated my in-depth knowledge and, as a result, they purchased the property, which later appreciated significantly in value, reinforcing their trust in my advice."