Star Service Basics
What is a MET form ?
A MET form provides you with step-by-step instructions on how to achieve the standard.
What does P.A.S.S mean?
Pull
Aim
Squeeze
Sweep
What color is the bag designated for disposing of items contaminated with blood?
Red
Do you need to fill out an injury report?
Yes, all injuries need to be recorded
How many days do you have to submit a complete learning plan for an hourly Team member (non-leaders)?
60 days
What are the 4 steps of informing a guest of an emergency?
TM Takes the initiative to Inform the guest.
TM remains Calm and Serious.
Do not direct guests to evacuate until directed by the ERT.
“Hotels Emergency Response Team (ERT) is currently investigating a possible emergency situation. We will be informed in the event an emergency does exist and will advise you.”
If a false alarm - Follow up with guests.
When handling sharps and needles, should we consider them to be contaminated?
Yes
When do you report an injury at work?
Immediately , All injuries need to be reported even if it is a minor injury
Who initials where on the learning plan?
New hire signs the left “TRAINED” column
Star Trainer sings right “Competent” column
Why are there two different types of fire extinguishers in the kitchen areas?
ABC extinguisher
Class K extinguisher - Grease fires
Why do we need to be careful not to come in contact with Bloodborne Pathogens?
Hepatitis B
HIV
How long do you have to report an injury at work?
Immediately, before the end of the team member's shift.
When does the trainee initial on the trained box and when does the trainer initial on the competent box, in the learning plan?
Trainee signs when they are introduced/trained on a topic/task
Star Trainer signs of 3-5 days AFTER reviewing/spot checking to determine competency and retention of said topic/task
If you discover a fire and have already pulled the alarm, what is your next step?
Call Security and provide:
-Name
-Location
-Description of situation
What is the correct procedure to follow when encountering a sharp, needle or items contaminated with blood?
Call your Supervisor/Leader & then Security
What preventative measures do you need to take to avoid an injury at work?
Use the proper tools and safety techniques to prevent injuries
How does the trainer test if the trainee is competent on the MET form ?
Spot Checking
Review questions
Where are the fire extinguishers located?
Throughout the hotel:
Guest floor hallways
mechanical rooms
storerooms
public areas
kitchens (2 types)
meeting rooms
office spaces
What Personal Protective Equipment (PPE) is necessary when handling sharps, needles or blood?
Who needs to accompany you to security to fill out the report?
Leader