Holiday Launch
When is our Holiday Launch?
Thursday or 11/4
How long should non-dairy milks be dated?
7 days
What does FIFO mean and how do you do it?
First In First Out. Left, back, across.
What is our brand new holiday drink?
Sugar Cookie Almondmilk Latte
How do you correctly label product?
Name of product must be on the container, use a day dot to mark when it expires: date & time and the sticker should be the day it expires, not the day it's made.
What do you say when there is a company outage of a product?
Tell the customer we're experiencing shortage, not that we're out.
Name 3 of the other 5 drinks that are launching/featured during Holiday?
Peppermint Mocha, Caramel Brulee Latte, Chestnut Praline Latte, Toasted White Chocolate Mocha, Irish Cream Cold Brew
Name 3 things that attract flies.
Leaving sani towels out of the bucket, leaving mop water in the bucket, buildup on floors/shelving/cabinets, leaving DT window open when not in use and/or not using air curtain, not keeping the food case clean/not getting rid of food, grounds on the floor, dirty drains, etc.
What are 3 ways baristas can ensure our inventory is accurate?
Which Holiday beverages are included in the Reusable Red Cup Giveaway?
Sugar Cookie Almondmilk Latte, Peppermint Mocha, Caramel Brulee Latte, Chestnut Praline Latte, Toasted White Chocolate Mocha, Irish Cream Cold Brew, Pumpkin Spice Latte, Pumpkin Cream Cold Brew, and Apple Crisp Macchiato
Name 5 things you can do to improve our customers' perception of the cleanliness of our store.
Sweep cafe, straighten & dust retail, clean up puddles on CBS, don't leave milk or other items out, no clutter, ensure condiment bar is clean, ensure bathrooms are clean, no trash outside, organized MOP station, filled RTD&E, CS in cycle, etc.
Describe the proper way to complete a pull.
Count all carryover items and pull correct amounts. If you pull a different amount, it must be adjusted on the app.
When are the partner shopping days?
Two rounds: 11/12-11/19 & 12/17-12/24
When should trash be changed?
When does the trash need to be taken out?
When the can is halfway full.
When bags are on the floor.
What should you do if a customer wants to place a large order?
Get a SSV or manager. Large orders should be placed 3-5 days in advance because it has to be approved.