Behind the Bar
standard number of espresso shots in Venti iced latte
What is 3?
What is Venti?
velvety, bite-sized breakfast snacks cooked via water bath come in varieties like Bacon & Gruyère and Egg White & Roasted Red Pepper
What are Egg Bites?
The dreaded three words a customer says at the hand-off plane right after you’ve crafted a steaming hot beverage.
What is "I wanted that iced!"?
Starbucks employees do not officially hold the title of "employee"; corporate refers to everyone by this collaborative term.
What is a Partner?
standard number syrup pumps Grande flavored drink
What is 4?
30 ounce size for iced teas, refreshers and iced coffee: never espresso
What is Trenta?
Partners are taught to never touch food directly; you must always handle items inside the oven using these metal tools.
What are tongs?
When a sick customer orders a "Medicine Ball," partners enter this official menu item into the POS.
What is the Honey Citrus Mint tea?
Every week, benefits-eligible partners receive one free bag of whole-bean coffee or box of tea, commonly known as this.
What is a Partner Markout (Coffee Markout)?
layered beverage, vanilla syrup, steamed milk, espresso on top, caramel drizzle
What is a Caramel Macchiato?
8-ounce hot cup size often used for kids' drinks, puppuccinos, or espresso macchiatos
What is Short?
This sweet, frosted treat on a stick is universally loved by toddlers and notoriously prone to snapping off the stick in the packaging.
What is a Birthday Cake Pop?
The customer who orders a solo espresso over light ice in a Venti cup with 4 pumps of syrup and fills it to the brim at the condiment bar is secretly trying to avoid paying for this drink.
What is an Iced Latte?
To earn the coveted Black Apron, a partner must complete this advanced educational program.
What is the Coffee Master Program?
four steps of standard milk routine: pour milk, aerate, auto-steam, and final step before pouring is
What is groom (or, Sanitize/Wipe the wand)
shot is pulled with less water for a sweeter, more concentrated flavor
What is Ristretto?
Standard food safety policy dictates that once pulled and thawed, breakfast sandwiches have a shelf-life of this many days.
What is 2 days (48 hours)?
If a customer orders a "Frappe" at the Drive-Thru, baristas silently cringe because that trademark belongs to this fast-food chain
What is McDonald's?
The official mobile app partners use to manage their schedules, view hours, and offer up shifts.
What is the Starbucks Partner Hours App?
during peak hours cadence requires freshly brewed drip coffee must be rotated and dumped every
10-15 minutes
classic two-letter cup ID code traditionally written on the cup for a Chai Tea Latte
What is CH?
The official name of the spicy, savory pastry filled with slow-cooked meat, cotija cheese, and jalapeños that comes folded in a croissant-like dough.
What is the Jalapeño & Pepper Jack / Bacon Sausage & Pepper Pocket?
Customers frequently call the mythical creature in the green Starbucks logo a mermaid, but she is technically this two-tailed creature of nautical legend.
What is a Siren?
The long-time Starbucks CEO who bought the company in 1987, built its modern coffeehouse identity, and returned twice as interim CEO.
Who is Howard Schultz?