Approach's
What is the L.A.T.T.E. model
L- Listen
A-Appologize
T-Thank
T-Take action
E-Ensure satisfaction.
When is Holiday launch.
11/7/24
What are names of the Wicked Drinks?
Elphabas Cold Brew
Glindas Pink Potion
What are one of the benefits to The New Siren Craft Systems.
Improve wait times, meet customer expectations, clarify standards in the beverage routine for partners.
What are the Values?
Joy, Craft, Belonging, Results, Courage
Pepare.
Craft & connect.
Transition.
What new food items are coming?
Bundt cake, Penguin cookie, Sugar plum danish, Snowman cake pop, Cranberry bliss bar.
When is launch for the Wicked Drinks
10/22
What is step one in the drink beverage routine?
Pull the sticker and label the cup.
What is our Mission?
With every cup, with every conversation, with every community- We nurture the limitless possibilities of human connection.
What is the SSV pattern.
Prepare.
Lead.
Transition.
What is the drink holiday lineup?
Cran-merry Orange Refresher
Gingerbread Oatmilk Chai
Peppermint Mocha
Caramel Brulee
Chestnut praline
Sugar cookie almondmilk
When is the next benefits eligibility audit?
1/6/2025
What is the Peak Play Caller Cycle?
Observe, Assess bottlenecks, Resolve bottlenecks, Finish.
When was Starbucks founded?
1971
What is the Barista approach. (All three dimensions)
Being committed to customers.
Being dedicated to each other.
Being focused on quality.
What is being discontinued during holiday.
Blueberry scone.
What is the biggest change to the sticker cup label format
Name is now first at top of sticker.
What is the stoping point for iced shaken espresso beverage routine?
What is the name of Starbucks very own coffee farm?
Hacienda Alsacia
What is the SSV approach.
Solving problems in the moment.
Creating the environment.
Running shifts with customers at our core.
What are the flavor notes to the Christmas blend?
Spiced chocolate and Spruce Tips.
You find an unattended weapon in bathroom.
Secure the location of the weapon, then call 911.
What do you do if a customer comes back for their weapon.
Hot bar cold bar sequence.
Espresso beverage, Shaken Iced tea, Cold Brew
Espresso- Label cup, shots,Syrup, milk, PAUSE,Finish
Shaken Iced Tea- Label cup, Pour base, Pour water/Lemonade, Sryup, Pause/Finish item 1 then start item 3. Ice, Finish
Cold Brew- Label cup, Syrup, Pour cold brew, PAUSE finish item 2, Ice, Finish.
What is the fruit called that a coffee bean comes from?
Cherry