Playbuilder and Deployment
This screen in Playbuilder explains the forecasted channel mix, product mix, and recommended routing.
What is Why This Play??
This is Step 1 of the Beverage Routine.
What is Label & Write?
This new beverage features air-whipped Blonde Espresso poured over ice with a signature velvety foam and cascading appearance.
What is the Aerocano?
This role is responsible for assessing routing needs.
Who is the Play Caller?
This is Step 1 of the Play Caller Peak Cycle.
What is Assess Bottlenecks?
Before leading the play, the Play Caller should ensure every assigned barista is wearing one of these.
What is a headset?
During Hand-Off, every ready item should be called out using this.
What is the customer's name?
Customers ordering mini pies to enjoy in the coffeehouse (ie "for-here") should receive them served this way.
What is plated with a dollop of whipped cream on the side?
Food should normally be routed to this printer.
What is the Warming Printer?
During Peak, Play Callers should deploy themselves into this position.
What is the Play Caller Peak Position?
Name two of the five principles that help Play Callers maintain deployment excellence.
What are Maintain Customer Focus, Clarify Positions, Work in Routine, Stay Balanced, and Reduce Motion?
During Café Order, partners should ask customers whether they would like to enjoy their order using these items.
What are a mug, glass, or plate?
This modifier is available for Aerocano, but milk option modifications and ice level modifications are not.
What is "Add Creamer"?
When one position has only espresso routines and another has only cold beverage routines, all espresso beverages go here.
What is the Espresso Bar position?
Cars stacking in DT, POS crowding, and idle equipment are examples of these.
What are bottleneck indicators?
You would use this feature when channel or product mix differs from forecast and bottlenecks begin developing.
What is Flex?
During Drive Thru Order, this should occur immediately after the "ding."
What is a warm, short greeting?
Name all three Mid-Fall mini pie varieties.
What are Apple Crumble Mini Pie, Pumpkin Mini Pie, and Pecan Mini Pie?
If no partner is deployed to Cold Bar, routing guidance suggests sending cold beverage work here.
What is Espresso Bar?
Customer Support is known as this for the production team
What is the pace setter?
A manager notices the forecast doesn't support deploying a second Cold Bar partner, but actual demand does. According to Playbuilder guidance, this should occur.
What is flexing the play and communicating the adjustment to the team?
A partner places completed mobile drinks down silently and walks away. What routine expectation was missed?
What is calling out the customer's name and creating a moment of connection?
To achieve Aerocano's signature texture, partners should aerate and then steam for this many seconds of each.
Aerate for 4 seconds and steam for 6 seconds (10 seconds total).
A store has one beverage maker covering both espresso and cold beverages. Routing should be adjusted this way.
What is routing all beverage work to that one position?
A Play Caller jumps on bar immediately after seeing a long DT line without first assessing the cause. What step was skipped?
What is Assess Bottlenecks?