Consumer Report
This alert can appear on a consumer report when a military member is on duty.
What is an active-duty alert?
The signature on the ID doesn't match the one on file.
What is a signature mismatch?
A member says they are wiring money to someone they met online.
What is a potential romance scam?
A member says they never opened an account with the credit union.
What is a report of a fraudulent account opening or identity theft?
Mail sent to the member keeps coming back as undeliverable.
What is returned mail or address issues?
This type of discrepancy is flagged when the address doesn't match known records.
What is an address discrepancy?
A drivers license has signs of tampering or editing.
What is an altered ID?
A new account is opened and requests temporary checks but they are not interested in ordering checks.
What is potential check fraud or misuse?
A member reports they received a call from an employee asking for their debit card pin.
What is phishing?
An elderly member is accompanied by a person who speaks for them.
What is potential elder financial exploitation?
The SSN and Date of Birth don't match on the credit report.
What is inconsistent personal information?
A caller cannot answer any security questions correctly.
What is a red flag for impersonation?
This type of fraud involves criminals stealing debit or credit card information, enabling them to carry out multiple unauthorized transactions or ATM withdrawals from various locations.
What is a potential skimming?
A member says they're not getting any account statements.
What is potential mail fraud or account takeover?
The phone number on the application is invalid or goes to an answering machine.
What is suspicious contact information?
This type of restriction helps prevent identity theft by blocking access to a credit file, but it's a red flag if an applicant can't remove it.
What is a frozen credit report?
A member is calling from a phone number that is different from what is listed on the account. This is your first action:
What is enhanced verification?
A member deposits a large check to make a payment on their credit card.
What is potential check kiting?
A member reports their wallet was stolen. Your immediate action:
What is freeze or cancel the member’s debit and credit cards to prevent unauthorized use?
A member requests repeated debit card replacements.
What is potential debit card fraud or card-sharing?
An unusual number of newly established credit relationships could mean this.
What is potential identity theft or fraudulent activity?
A new account registers for online banking and changes contact and address information.
What is potential account takeover?
A member breaks up large cash deposits to avoid reporting.
What is structuring?
A member says they never set up online banking but see transactions on their account.
Bonus: What action do you take?
What is a potential breach of the member’s personal or financial information?
Bonus: Immediately disable online access, recommend password on account, document the incident, suggest member to monitor/view their credit report, advise member to dispute unauthorized transactions.
Internal fraud is prevented by placing these controls.
What is separation of duties or dual control?