Seasonal
Bonus Eligibility
Seasonal Benefits
Unresponsive Client Process
Troubleshooting Audio/Headset
Taxes
100

To receive any bonus, you must be in this employment state at the end of the season.

What is "actively employed"?

100

This is the absolute latest time on Monday of a payday week that your timesheet must be submitted in Workday.


What is 9 AM PT?

100

The amount of time that must pass since a scheduled follow-up before a client can be formally deemed "Unresponsive."

What is 7 days?

100

Before digging into advanced settings, this basic laptop setting should be checked to ensure it hasn't been turned all the way down.

What is the volume?

100

This is the primary functional difference between a "refundable" and "non-refundable" credit when it comes to the taxpayer's final liability.

What is: A refundable credit can reduce liability below zero and result in a refund, whereas a non-refundable credit can only reduce tax liability to zero?

200

You must complete these two specific activities, as required by your manager, to qualify for the bonus.


What are "training and pre-flight"?

200

This is the digital platform where you must complete and submit your hours worked.

What is Workday?

200

This action should never be taken, even if a client is completely unresponsive.

What is detaching or unassigning the engagement?

200

You should select this icon in the address bar to check site permissions for your camera, microphone, and notifications.

What is the filter icon?

200

To determine the gain or loss on an asset, you must use this adjusted formula:

  • Answer: $Adjusted\ Basis = Cost + Improvements - Depreciation$

  • Question: What is the adjusted basis formula?

300

This is the payout percentage of your Target Incentive if you fall into the "Achieved Expectations" category.

What is "Trajectory Changing"?

300

As of January 1, 2026, you are automatically enrolled in the 401(k) plan at this percentage of your pretax eligible earnings.

What is 6%?

300

When a client is communicative but hasn't provided requested documents, this is what you should always do when setting a new follow-up date.

What is encourage the earliest possible date and emphasize the benefits of finishing sooner?

300

This is the number for helpdesk.

What is 844-333-2112?

300

When receiving property as a gift, the recipient generally takes the donor’s basis. This is known as what type of basis?

What is "carryover" (or "transferred") basis?

400

Besides schedule adherence and self-sourced returns, this metric regarding customer sentiment is used to determine your performance rating.

What are Net Promoter and Satisfaction (NPS) scores?

400

You accrue this much sick time for every 30 hours worked, with no annual cap on accrual.

What is one hour?

400

This is the very first step you should take on the day a follow-up date arrives.

What is place a phone call to the client?

400

To ensure the most stable connection for your headset, you should plug it directly into the computer rather than using one of these.

What is a USB hub?

400

This deduction allows a taxpayer to expense the full cost of qualifying property in the year it is placed in service, rather than depreciating it over several years.

What is a Section 179 deduction?

500

Engaging in this type of "manipulation" will likely result in a loss of eligibility for all or part of your bonus.

What is "metric manipulation"?

500

For $299, employees can purchase a 100-return package of these professional tax software products.

What are ProSeries or ProConnect Tax Online?

500

If the client doesn't answer your first call, this is the amount of time you should wait before trying to call them a second time.

What is 2-3 minutes?

500

After right-clicking your headset in the Sound Control Panel, this is the specific setting you must select to ensure it is the primary audio device.

What is "Set as Default Device"?

500

Generally, passive activity losses can only be used to offset this specific type of income.

What is passive income?

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