Compliance & Business Rules
This is the precise timing during a call when you must begin the Starlink probing process.
What is after reaching a conclusion about the DISH account, but BEFORE reading disclosures?
This plan is recommended for small households with 1–2 users and homes under 2,200 sq. ft.
What is Residential 100 ($55/mo)?
The maximum number of kits/addresses allowed on a single customer account.
What is 8 kits?
Before they were bred to be orange by Dutch growers in the 17th century, what color were almost all cultivated carrots?
What is purple or yellow?
Discussing these two specific topics or high-profile individuals associated with Starlink is strictly prohibited during calls.
What are SpaceX and Elon Musk?
You must ask four specific probing questions before pitching a plan to perform this mandatory process.
What is Right-Sizing?
The installation option that you must ALWAYS pitch first before offering Standard Installation.
What is Professional Installation?
In the classic 1993 film Jurassic Park, which famous actor famously ad-libbed the line "Well, there it is"?
Who is Jeff Goldblum?
Name the two regions outside the contiguous U.S. where Starlink Residential and Roam services are explicitly NOT available.
What are Puerto Rico (PR) and the Virgin Islands (VI)?
The minimum household profile required to recommend the Residential Max plan ($130/mo).
What are large households with 6+ users, up to 5,400 sq. ft., 4K streaming, or online gaming?
The maximum speed at which Roam in-motion service can be used.
What is 100 MPH?
Bananas are slightly radioactive because they contain a high amount of which specific dietary element?
What is potassium?
The exact tool where EVERY Starlink offer attempt must be logged, regardless of whether a sale was made.
What is the Starlink Tracker?
The two strict conditions that must be met before you are allowed to pivot down to a smaller plan.
What are 1) Offering the appropriate right-sized plan first (and having it declined) and 2) Educating the customer on potential performance gaps (buffering, dead zones)?
The additional square footage coverage provided when a customer adds an optional mesh Wi-Fi router to the Residential Max plan.
What is 2,200 sq. ft. (bringing total coverage to 5,400 sq. ft.)?
Originally marketed as a medicinal tonic in the late 19th century, what color was Coca-Cola before caramel coloring was added?
What is clear/colorless?
This specific email address string is explicitly banned from being used under any circumstances when placing a Starlink order.
What is noemail@dish.com?
If a customer explicitly asks for the $55 plan off the bat, you must use this script response before discussing internet usage.
What is "You're absolutely right, we do have a $55 residential plan. Let me ask you a few questions about your internet usage to determine the best option for your family."?
Under the Residential Max Mini Roam Offer, this is the consequences to the customer's Mini kit and Roam discount if they downgrade their service plan from Residential Max.
What is the kit must be returned (or converts to a $15/month rental fee) and the 50% off Roam plan discount is lost?
What famous animated cartoon family's address is listed as 742 Evergreen Terrace?
What is the Simpsons?