Better Housekeeping
The Cleaning Category
Front Desk Focus
Room Code Red
100

This is the top manager in the housekeeping department.

Who is the executive housekeeper?

100

This is a type of fungus that grows on damp surfaces.

What is Mildew?

100

These are items provided to guests for their comfort and convenience.

What are Amenities?

100

You can help make a guest's stay an excellent one by resetting their the room first when they make this type of request.

What is an Early Makeup?

200

This is a doorway-sized cart that holds cleaning supplies, equipment, linens, and towels.

What is a Cleaning Cart?

200

This type of cleaner is used in guestrooms and public areas and to clean equipment and is usually mixed with water.

What is All-Purpose Cleaner?

200

This is when multiple rooms are set aside due to a guest's special request.

What are blocked rooms?
What is blocking?

300

If you find a dog or cat in the room you're cleaning, check with your MOD or the front desk to see if the animal is an unauthorized pet or this type of animal.

What is a service animal?

300

This can be used along with a clean dry cloth to remove spots from chrome as well as to clean windows.

What is glass cleaner?

300

These rooms can be cleaned later in the shift since the guest is planning to leave or has already left.

What is a "Due Out" room?

400

Small amounts of this can be used to clean wood.

What is Furniture Polish?

400

It's not a game - this status means that the guests in these rooms would rather you avoid cleaning their room.

What is DND / Do Not Disturb?

500

This can remove stains, kill bacteria, and whiten fabrics, but should never be used on upholstered furniture or around food.

What is Bleach?

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