Employee Responsibilities
After sneezing, coughing, blowing your nose, using tobacco products, going to the bathroom, or touching meat, unknown fluids, your face or hair, you should do this.
What is washing your hands?
This sign means a room doesn't need cleaning because the occupants want some privacy.
What is "Do Not Disturb" or DND?
If you enter a guest's room and the guest is undressed, unwell, intoxicated, or unwilling to leave, first apologize, then to do this.
What is leave/excuse yourself and return to clean the room at a later time?
Hotel providing transportation to an airport or local attractions will need one of these vehicles.
What is a courtesy van or courtesy shuttle?
Guests with a baby may require one of these to be set up before they can get some rest.
What is a crib?
It might be a useful tool for communication and gathering information, but it's also a frequent distraction that you need to keep in your pocket or locker while you're working.
What is a cell phone?
This term refers to the hotel, surrounding grounds, and all of the equipment and vehicles used to support and provide for your guests.
What is "The Property"?
This organization makes rules for how cleaning chemicals are stored and used to protect the safety of employees.
Who is OSHA?
At the front desk, this person handles special requests from guests, provides information about local events, and can help schedule rides, tours, or buy tickets. They are also usually the back-up person responsible for overseeing security concerns.
Who is the concierge?
All-purpose cleaner, bleach, furniture polish, and glass cleaner are examples of this.
What are cleaning chemicals/cleaning solutions.
This activity involves accurately counting all supplies in your area, as well as in storage areas such as linen closets or laundry rooms?
What is inventory?
These areas require special attention due to the high priority guests that stay in them.
What are VIP rooms?
The "Daily Special" refers to this type of task which is assigned to a different person each day.
What is deep cleaning?
Remembering to smile, nod, listen carefully, and wait for the guest to finish speaking are examples of this soft skill.
What is active listening?
Unlike a "routine" maintenance request like chipped paint, this type of maintenance poses a threat to guests or to the building, such as a leaking ceiling or broken window.
What is "Urgent"?
This is the person who handles emergency situations, guest problems, and other incidents at a hotel. You will want to know who this person is and how to contact them at all times.
Who is the MOD (Manager on Duty)?
These are rooms that have been set aside for guests with special requests.
What are blocked roomed?
This is a logical system of tasks that follow a flow from entering a guestroom until final checks to ensure that all rooms are cleaned up to standards.
What is a cleaning sequence?
Don't clean in the dark. Turn on lamps and open these during the day so you can see what you're doing while you clean.
What are drapes/windows?
This item is never loaned to anybody, never left on a cart or caddy, and should be turned in whenever you leave a property to ensure that you do not compromise security since it can be used to unlock guest rooms.
What is a housekeeping key.
This is a small button-like device that guestroom attendance can wear that allows them to signal for help.
What is an Employee Safety Device (ESD)
If you you see an item which could have bodily fluids on it such as needles, soiled linens or clothes, diapers, or sanitary products, you should always wear these to protect yourself from pathogens.
What are latex gloves?