OSA
OSAT
Food Safety
KPI
Talent Finder
100
The store must pass the audit 100% from each channel to be able to receive the 100 scores in KPI.
True or False, and why?
False, each channel must pass at 88% and above.
100
Does each store have the same goal target every year, and why?
No, it depends on the previous year's goal.
100
What vegetable was temped by the inspector?
Kale and Cabbage
100
2024 KPI metrics, guest weighed _____%
40
100
Where can you find the interview guide?
Epaws - Ops manual - Human Resources
200
If the store passes 2 out of 3 audits, how many scores will show on the KPI report?
67%
200
This year OSAT metric focus on _______.
Overall satisfaction.
200
C4 in the pan on the steam table was temped at 120ํ, which is a ____ violation.
High
200
With the new KPI metrics, we must have 1 TL per how many stores?
8
200
When conducting the interview, I should take notes based on facts and my opinion.
True or False
False, it is based on the facts.
300
How many points will be deducted if the cashier does not give the receipt?
2
300
Where can you find your store goal target?
Under your overall satisfaction score on GEM from Epaws or smg360 app.
300
Five or more flies in non-food area is a high violation.
True or False
False, it is a low violation.
300
What is the company guideline for the variance between actual food cost and theoretical in percentage?
- or + 0.4%
300
Vibrant is one of the Panda Characteristics. True or False
True.
Caring, Genuine, Happy, Humble, Inventive, Vibrant
400
How many points will you receive from the Health & Safety section?
6 points
400
If the store received 4 surveys, 2 were highly satisfied, 1 was satisfied, and 1 was dissatisfied.
What is the overall satisfaction score?
50%
400
Maximum hours stored for rice in the cabinet is_____.
14 hours
400
How many key factors are under Optimizing Cost?
3
COGS vs Standard
Labor Hours vs Recommend
OT meet % (SM/GM/TL, AM, Chef, Hourly)
400
Name 3 types of illegal questions.
Age
Marital Status
Race/Color/Ethnic Origin
Religious Preference
Gender
Disabilities/ Pregnancy
Arrests/ Convictions
Citizenship