Prism Basics
Product Knowledge
Noble
Documentation Compliance
Prism Brand
100

Where can I find Medicare Coverage information? hint: website

What is cms.gov

100

Foam, Composite, Transparent Film, and Hydrocolloid share this maximum allowable

What is 12 monthly or 3 times per week?

100

Scanned documents can be found here

What is Document Imaging?

100

What is a qualifying wound defined as?

What is a wound that is caused by or treated by a surgical procedure and/or after debridement of the wound regardless of the debridement technique?

100

The other types of products Prism supplies, along with wound care

What is Ostomy & Urological?

200

Diagnosis codes can be found on what website?

200

A dressing category that promotes new skin growth

What is Collagen

200

This button will get you to the "home page"

What is Enter Claims?

200

What type of order must we have in order to bill Medicare insurance?

What is an SWO

200

Prism's Mission

What is Commit, Follow Through, and Follow Up?

300

I can use ________ to locate information on providers, such as NPI and contact information

What is the NPI Registry

300

This product category is shipped in increments of 30 grams per wound per month 

What is Powder?

300

If you make a change to the patient file, in what tab should you note those changes?

What is Comments tab?

300

When reviewing the Medicare Eligibility Report, there are some key elements we need to look for. What are they?

What is Active Part B, Home Health, HMO/PPO/IND, Medicare Secondary, and ensure the name, address, & gender, matches the patient file?

300

In what locations does Prism have offices? 

*this does not include distribution centers*

What is Elkin, NC; Rock Hill, SC; Las Vegas, NV; and Little Rock, AR

400

All of my assigned training courses can be found where?

iSpring LMS

400

There are four types of dressings in this gauze category

What is impregnated gauze?

400

When adding a transaction, we search by _____ to find products in Noble

What is Description

400

When is a new prescription required?

 

What is when there is a change in the order (quantity), every 90 days unless otherwise specified, if there is a change in the supplier and the  new supplier is unable to obtain a copy of a valid order

400

This is the share that houses both department-specific and company-wide resources for Prism employees to use

What is Training Network Share?

500

Where can you find the Employee Handbook?

What is the Prism Portal
500

This dressing category can come with and without an adhesive border, and in a variety of shapes & sizes including heel and sacrum

 

What is foam

500

If a patient's order is not signed by their physician, the Intake team places this in the file to hold claims 

What is a DRSIGN tracker?

500

What is the only product category that REQUIRES a partial thickness wound?

What is Transparent Film?

500

Prism's Core Values  

What is Empathy, Integrity, Dynamic, Passion, Teamwork, Leadership, and Communication?

600

The resource designed to choose a comparible product for patients with certain insurances in order to reduce out of pocket expenses while also reducing costs for Prism is ________?

 


What is the Health Plan Formulary

600

This dressing can come antimicrobial, sterile, and impregnated

What is gauze?

600

How do I view payment/denial information in a transaction?

What is double click on the transaction and click the payments tab

600

When is the location of the wound required? 

What is when compression is ordered or when rolled items are ordered (tape, roll gauze, Ace, cohesive bandage, etc.)

600

The number of distribution centers Prism has and their locations

What is 10 and NC, TN, NY, IN, AL, FL, TX, IA, CA, WA?

700

If you believe you have received a SPAM email, what should your next step be?

What is forward the email to HelpDesk and submit a HelpDesk ticket using the desktop icon

700

This compression category has adjustable compression levels and is available every six months

What is Gradient Compression Wrap?

700

What options do we have for searching for a patient in Noble?

 



What is Name, DOB, Patient ID, Telephone Number, Primary Policy Number/ID

700

What is the correct way to make an amendment on an order or medical record?

What is a single strikethrough on the incorrect information, write the correct information, initial & date the amendment

700

Prism's Commitments

What is 1) Provide Industry Leading Delivery Time, 2) Focus on Clinical Compliance, 3) Delivery Specialized Solution Based Service, 4) Adhere to the Highest Industry & Regulatory Standards, & 5) Streamline Provider Order Processes?

800

What protocol is in place to ensure there are no issues with claims before shipping again?

 

What is Strict Transaction Protocol

800

This dressing type is perforated or permeable and is intended to allow exudate to pass through into a secondary layer

What is contact layer

800

Which department maintains Inventory --> Item Maintenance?

What is Logistics

800

Per the Medicare Service Elements Checklist, a wound assessment is required. The wound assessment includes which elements?


What is wound description, exudate, location, measurements, debridement, thickness?

800

Prism's Vision

 

What is leading the healthcare community into the future, set new standards in Home Medical Supplies, while combining efforts with industry partners to bring patient care to a higher level?

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