Acronyms
RPT
What is Repairability Prediction Tool?
Coverage that helps pay to repair or replace your car if it's damaged in an accident with another vehicle or object
What is Collision Coverage?
Available for use ahead of an outbound call to a customer, within a reasonable period of time.
What is Contact Attempt Text?
The primary appraisal option available to customers.
What is Select Service?
The initial move of a vehicle from a live accident scene to a secured location or a repair facility.
What is Accident Scene Tow (AST)?
LDS
What is Last Day Storage?
Coverage helps you pay for transportation expenses, such as a rental car or public transportation fare, while your own vehicle is being repaired after a covered insurance claim.
What is Rental Reimbursement?
Another easy option for customers to receive a claim payment.
What is Digital Pay?
Inspection option that includes producing estimates from photos received through the State Farm Mobile Application (SFMA).
What is Photo Estimate?
A tow of a vehicle from a residence, business, or storage location. Storage locations include tow yards, salvage vendors, and impound lots.
Accident Scene Tow (AST)
CDW
What is Collision Damage Waiver?
Coverage that reimburses insured's for the fair cost incurred for towing, delivery, locksmith services, and repair labor to a covered vehicle.
What is Emergency Road Service?
Offered to customers who do not make a decision regarding their rental location in the first phone call or right after explaining initial repair options.
What is Rental Self-Service Text?
Inspection option which the Appraiser contacts the body shop to solicit photos of the vehicle damages to prepare an estimate?
What is Staff-GV?
The maximum business days State Farm will pay for storage from the Date of Loss.
What is 7 days?
ADSP
What is Auto Damage Service Program?
Coverage that helps pay to replace or repair your vehicle if it's stolen or damaged in an incident that's not a collision.
What is Comprehensive Coverage?
Offered to customers who would like to search for a shop later.
What is Repair Assistant Text?
Inspection method used for Other Vehicle Types including RVs, motorcycles, snowmobiles, trailers, heavy commercial trucks, semi-tractor trailers, and other similar vehicles?
What is Vendor Assist?
FC0015484 / FC0015550 Spanish
What is the Storage/Rental Mitigation Letter?
CPRS
What is Child Passenger Restraint System?
Coverage that helps pay for repairs or replacement of your vehicle if it is damaged by a driver who does not have insurance.
What is Uninsured Motorist Property Damage Coverage?
Simplify the experience for the customer by providing a direct link where they can set up both repairs and rental, as well as track claim status.
What is Claims Hub Text?
Inspection method that may be Jurisdictionally required (MA, RI, or CT).
What is Staff-In Person?
FC0017715 (English)
What is the Customer Refusal Letter?