Claim Handling
Typically, how many RFI letters do we send before we consider closing the claim?
Three
When should you run an ISO report?
Policy is less than 2 years old.
Windstorm, Fire, and Wild Bears or Deer are examples of ____.
Covered Losses / Named Perils
What types of roofs can we use REIAP for?
Steep and/or 2-story roofs
What does it mean if a mortgage company is included on the “Dollar One” list?
What does it mean if a mortgage company is included on the “Dollar One” list?
What is the purpose of FIOT?
Tells us what inspection methods to use.
List 3 different types of Fire policies.
Homeowners, Renters, Rental Dwelling, Manufactured Home
Wear and tear, settling, and fungus are examples of ____.
Losses Not Insured / Exclusions
What is RSP used for?
Estimates with only roof damage and no coverage concerns.
Where can I find information about deductible or payment codes?
Fire Claim Code Manual
What are the 2 of the 3 options for sending a Forms & Corr letter to the insured?
Print, Bundle, or Email
What should you do if you’re unable to reach the policyholder after multiple QFC attempts?
Contact the agent’s office before closing the claim.
If the claim includes structure damage, contents damage, and ALE, how many times do we apply the deductible?
One
What are the 2 options we can use in ClaimXperience to obtain documentation?
Live Calls (Video Collaboration) or File Requests (Custom Tasks)
What website helps us find weather information for a specific date?
AccuWeather
If we are using a 3rd party vendor to inspect/estimate a loss, what kind of payment do we issue for the fee?
G – Adjustment Payment
What is something that isn’t in the official QFC templates that you should add to your QFC note?
Contact person, FIOT results, ALE details, explaining ClaimsHub, etc.
Name the 3 Required Structured Phrases for ISO/Prior Claims for the QFC File Note
No Related Prior
Related Prior
Possible Related Prior
What vendor do we utilize to obtain roof measurements and diagrams?
EagleView
How do we convert a CSP estimate to a SFE?
Apply deductible, apply depreciation, review the scope.
What two items should you highlight in your QFC file note?
FOL and preferred contact info for NI.
During a storm, wind blows down several trees. One of the trees hits the house. Another tree falls into the street.
Coverage for ADPL to the house. The tree that hit the house has coverage for removal and limited coverage for tree debris.
Name our 2 REIAP Partners?
Hancock & SeekNow