Random 1
If failed to verify in to the account what do you do?
RTA!
What steps do you take to change a online password?
ECRM-OCAT- verify the account and Authenticate/reset customer
When is selection/rejection Form is required?
When U,U1,UM is less then coverage A or fully rejected of U/U1
C
Medical payments
G
collision
Name
Phone#
Address
D.O.B
What do you do when the account holder hands the phone to a third party?
M&R
This call may be recorded and/or monitored. The information provided may be used for quality assurance, training, recorded keeping. assessing your application, and to provide a quote and/or products and services to you for more information, visit "www.statefarm.com/privacy
What state Will only allow DSS with on*star?
NY
D
Comprehensive
Z
loss of earnings
What are the ways you will use on the verification tab?
Text
Pin
Security questions
What options do you have to reset a online password?
Reset & E-mail
Reset & display (read to CX)
Override
What state dose not carry DSS?
CA
S
Death, dismemberment, and loss of sight
U/U1/UM
uninsured motor vehicle
What policy do you use with multi-policies To add a new vehicle?
The newest year Model
What are the multi-car states 3 required
New Jersey
North Carolina
Pennsylvania
Texas Virginia
What discount is needed to offered on all calls?
DSS
R1
Car Rental and travel expenses
H
Emergency Road Services
What are the steps in ECRM that let you add a vehicle?
next to policy # auto policy change (opens NECHO)
name one 1 place to find agent information
Related link - Agent
Products- next to all policy
What are the discounts do we offer?
Good student discount
Drive safe and save
Multi line
Multi car
Student away at school
PLUP
Personal Liability Umbrella Policy
PIP
Personal Injury Protection