State Farm Company Facts
State Farm is best known for what type of business?
Insurance
What do you call the amount you pay to keep your insurance coverage?
Premium
Which coverage type generally helps with damage from hitting another vehicle/object?
Collision coverage
For a complicated question, what’s the best way to ensure the customer leaves with the right understanding?
Ask "do you understand"
What type of insurance helps protect your car if you’re in an accident (and includes options like collision/comprehensive)?
Auto insurance
Who is the character in ads that wears khakis?
Jake from State Farm
What is a deductible?
The amount you pay out of pocket before insurance pays
Which coverage type often helps with theft, vandalism, and many non-collision losses?
Comprehensive coverage
What communication skill helps prevent mistakes?
Confirming key details
What type of policy helps protect a person’s house and belongings when covered events happen?
Homeowners insurance
What year was State Farm founded?
1922
What is an insurance claim?
A request for benefits after a loss
What kind of insurance typically helps protect personal belongings for renters?
Renters insurance
If you can’t verify identity yet, what should you avoid sharing?
Sensitive personal policy/account information
What type of policy helps protect a renter’s personal belongings + liability?
Renters insurance
What is State Farm’s famous slogan?
“Like a good neighbor, State Farm is there.”
If your deductible is $500, what amount do you typically pay first for a covered loss?
$500
What kind of insurance typically helps protect a homeowner’s house and belongings?
Homeowners insurance
What tone should an agent use when a caller is upset?
Calm, respectful, and patient
What type of insurance helps protect your family’s finances if something happens to you (generally)?
Life insurance
The person credited with founding State Farm was
George J. Mecherle
What term describes what your policy “covers” for losses?
Coverage
Which coverage type is commonly connected to injuries/damage you cause to others?
Liability coverage
What’s the goal of documentation?
Continuity and security —so the next person can help without re-starting and you know everything that has happened.
What type of insurance helps pay for medical expenses/health-related costs?
Health insurance