Customer Service
A client was a heathered navy suit and is asking if we do a military discount? What is his discount and how much does the suit cost prior?
What is 15% off of $585.
What are our three MTO/MTM fabric types?
What are solids, knits, and heathered.
What are the two steps to taking out the trash?
What is taking out the trash and replacing the trash bag
Only FT employees can work with appointments.
True or False?
False
A client is interested in a shirt that's being restocked soon, but they don't want to backorder it. What do we do?
What is log it into the Customer Request Tab on the Charleston Sheets Page
A client comes in and doesn't fit the athletic fit, but is a perfect 44 CF. He's bummed he only has that one rack to shop from. Does he have other options and if so what is the price?
What is getting MTO shirts for $125.
When will you input gear into Review HQ? (2 reasons)
What is when they're doing a bulk order or when they are a tough fit
What is the newest addition to the pick-up tags?
Handwriting how many RFID blockers are inside
How much is a tux jacket, pant, and full tux OTR?
What is $500 for the jacket, $150 for the pant, and $650 for the full tux.
(Does not qualify for suit discount)
Name 3 ways we provide over the top customer service for our guests
- offering them drinks
- remembering their name and their spouses
- offering free shipping
- walking them to the fitting room
- giving them style suggestions
Which OTR suit(s) run the tightest?
Lightweight Light Grey and Heathered Bamboo
What is the price of letting out a center seam? Bringing it in?
What is $50 to bring in and $100 to let out.
What is...
1. Pinning the garment
2. Writing out a tailoring slip
3. Logging the tailoring slip in the Tailoring Sheet
4. RFID Blocker and put on rack
A client comes in saying they know Lee Moffie and that they get a discount of 30%. What do you do?
What is ask the client to call or text Lee for confirmation so that we're able to honor it.
Tip: If you receive pushback, you can simply apologize for the inconvenience and let the client know you're not authorized to do that without confirmation.
FOR GROOMSMAN: Sample sale or let out max waist of 42 and alter.
What are the size range of belts and how much are leather ones?
What is $78, 28-32, 32-34, 34-36, 36-40
Entering a shoulder at 21” but taking in the collar -1” will result in the shoulder being about?
20.75” to 20.5" when it lands.
33% of 1 inch equals .33"
21" - .33" = 20.67"
A client really really wants a 2X Von and you don't have it but BP/Shopify says you do
Use the RFID gun to find it
A regular customer is spending $4000 with us and is asking about additional discounts. What can we do?
Offer him a free item instead: Dress shirt, belt, pocket square, etc
(there are discount tiles for this on Zipline)
Name one of your top clients and their blazer and pant size.
Who is...
Answers will vary, check Shopify.
The price of ties, cuff links, and studs
$52, $38, $30
What is a tell-tale sign a client has erect posture and how do we fix it?
What is when the front of the jacket is longer than the back. We aim big on the waist & push more to the back panel waist to let the fabric drape.
We're supposed to ship out an online order but we don't have one of the three items
Use the gun to try and find it, and then if you can't log only the missing item into unfufillment Google Sheet
You find a shirt without a tag. What do you do?