SERP
Station Emergency Response Manual is what publication?
What is PUB420
________ is responsible for managing the Station Response of an accident or major incident and maintaining an open line of communication with the Company Emergency Response Centre.
What is The Response Coordinator
________ is intended to provide a quiet, private, secure place to identify and document uninjured passengers who were involved in the accident.
What is passenger center
Your response system consists of _____ envelopes.
What is 10.
______ exercise is to review the plan and solve problems in a group discussion.
Critical Contact Information is what part?
What is PART 4.
The role of _________ is as follows:
Assist in notification process
Support and assist Response Coordinator
Take notes and follow up on assigned tasks
Assign scribes as required to Emergency Operations Centre Representative and Assistance Coordinator
What is the event secretary.
In YQT our predetermined family and friends center will be located at?
What is Terminal Customs area or TBD.
________ is the first envelope to be actioned:
What is The Quick Response Checklist.
A Primary area of coverage is an area where the responsible carrier is, upon request from the operation carrier, responsible for providing assistance.
What is The Star Alliance Emergency Response procedures.
2 Components of a response?
What is Technical and Humanitarian
__________ reports to the Response Coordinator. With roles such as
Responsible for ensuring Passenger, Family and Friends Centre and Reunion Centre are setup in private and secure areas
What is The Assistance Coordinator.
When choosing a location for the Reunion Centre the following should be taken into account.
What is
friends and family to arrive and depart from the Centre in privacy.
Security to prevent unwanted intrusions.
Washroom facilities.
1-905-861-7555
What is System Operations Control Centre (SOC)
Each station has an _____ where the essentials that will support the backpack system will be housed.
What is the SERP ER KIT
Upon notification of an accident the station should ensure emergency services are aware and then notify __________.
What is SOC.
The three most critical positions for the Company are the _____ , ________ and ________.
What is the Response Coordinator, Airport Authority EOC Liaison and the Assistance Coordinator.
The hotels that are chosen as possible Family Centre Hotels should have sufficient rooms for an accident involving a wide body aircraft and should be willing to work with the air carrier to clear rooms so that all of the families can be housed in one facility.
What hotel in YQT has the most rooms?
What is the Valhalla inn.
Accident/Incident
TRAVEL AND ACCOMODATION form is used in what 2 centers?
What is
Family & Friends
Passenger Center
Who will be involved in an accident?
Departure City
Nearest AC/Partner
Arrival City
Local Code word to alert staff an emergency response items listed in Publication 420.
What is YQT SERP
There are ______ essential positions in the Station Emergency Response Plan.
what is 9.
This facility should be equipped with the following:
At least two telephones (one of which should have speaker phone capability)
One for an open line to the Emergency Response Centre
The other for incoming and outgoing calls
Wi-Fi access
Access to a printer/copier/scanner
What is Field Team Emergency Operations Centre
_______ of the Station Emergency Response Plan (SERP) is a small section but it contains documents that are the basis for collecting information: the FORMS.
What is part 3.
Referring to the pie chart
Technical is ___%
Humanitarian ___ %
What is
Technical Response 15%
Humanitarian Response 85%