DEFINITIONS
SCRIPTS
TIMEFRAMES
CRM APPEAL TABS
APPEAL RECONSIDERATION REOPEN
100
A new and complete review of the appealed issue with no deference given to the decision being appealed
What is a De novo review
100
“We received your Notice of Disagreement on 12-5-1999. Your appeal will be reviewed under the traditional appeals process. Right now, your appeal is awaiting that review. If we need additional information, we will contact you. If we don’t need any additional information, a decision will be made and you will receive written notification.” “The processing of Notice of Disagreements average about 363 days. The length of time it takes to process your NOD depends on the specifics of your case and the VA’s pending workload”
What is Traditional election script
100
The claimant has to file a NOD after receiving the notification letter within this timeframe
What is one year to file a NOD after the date of the notification letter, in most cases. For an apportionment claim, or other simultaneously contested claim, the Veteran or claimant has 60 days from the date of the notification letter to file a NOD.
100
This tab provides information provides the name and address of the appellant
What is Appellant Info
100
I disagree with the decision the VA made on my claim. I’ve submitted everything that was asked, and I have no more information. I think VA is wrong.
What is Appeal
200
An appeal that has been returned by the BVA to RO for development of additional evidence, due process or reconsideration of issues
What is a Remand
200
As long as these bullets are all addressed, the mandatory script requirement is fulfilled for this status of appeal script. • Board of Veterans’ Appeals (BVA) has ordered additional action before making a final decision • Review and discuss any pertinent Diaries and/or Tracked Items • After all actions completed, your file will be reviewed • If more evidence is needed, we will contact you • VA will provide a supplemental decision and/or Supplemental Statement of the Case (SSOC) • Case will be returned to BVA for decision • No timeframes available once claim is certified
What is Remand Status (REM): Open Tracked Items/No Recent SSOC
200
After the Statement of the Case (SOC) has been issued, the claimant must send the Form 9 back to the RO to continue the appeal within this timeframe.
What is 60 days from the SOC date OR one year from the date of the notification letter, whichever is later
200
This tab gives further details of requests for appeal evidence
What is Diaries
200
Information on this cannot be provided over the phone, and must be provided in writing for the process to begin.
What is Appeal
300
An error that is undebatable in that a reasonable mind can only conclude that the original decision was fatally flawed at the time it was made
What is CUE (Clear and Unmistakable Error)
300
This appeal status does NOT have a mandatory script
What is Appeal Grant /EP for an appeal grant
300
The number of days a PCR must wait before sending a VAI if claimant states a NOD was sent to the RO and it is not in CRM
What is 21 days
300
This tab is used to locate the remand reasons
What is Issues/Remand Reasons
300
My claim was denied a year and a half ago. I just noticed I have the records that previously couldn’t be found when my claim was rated. I think this will change the decision.
What is Reopened claim
400
When you feel the Board of Veterans Appeals (BVA) has made an obvious mistake in deciding your case, you can request they review the decision
What is Motion to Reconsider
400
A common script error is a result of the PCR not providing all the __________ components OR the ________ script
What is Mandatory and Complete
400
How long does a claimant have to respond to an SSOC
What is 30 days
400
This tab indicates a Form 9 was received
What is Appeal Dates
400
I started a claim 8 months ago, and it was denied. I just noticed I have the records that previously couldn’t be found when my claim was rated. I think this will change the decision.
What is Reconsideration
500
A favorable decision on one claim requires the denial of the other claim, OR payment of a lesser benefit to the other claimant, AND one claimant may contest the allowance or payment of that benefit to the other claimant
What is Contested claim
500
Which two appeal scripts do not have dairies/tracked items listed as a mandatory component or as part of the script
What is Pending election and Certified appeals scripts
500
How long does a claimant have to appeal a decision by the BVA
What is 120 days
500
This tab provides the name of the Service Organization for the appeal
What is Appeal Record tab
500
A PCR should complete a 27-0820 when this is requested, and the evidence must be received within one year of it being originally requested.
What is Reconsideration
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