Status 1
Documents are missing
What is Pending Verification ?
Customer did not complete application
What is Order Pending/ Partial?
Documents have been received. Additional information may be needed for the application to be finalized
What is Pending Further Verification?
Customers application was approved, label has been printed
What is Verified Pending Shipment?
Tracking number scanned and attached to phone
What is Processing Shipment?
Can ONLY be approved by a manager.
What is Permanently Canceled?
Applicants identity check appears as deceased
What is Deceased?
Phone is scanned out and being shipped to customer
What is Shipped With Tracking?
Customer received phone
What is Completed?
Customer is requesting to port out phone number with another company
What is Port Out Processing?
State of Texas is getting ready to de-enroll customer
What is State Pending De-Enrolled?
Customer applied with another provider and account is getting ready to be cancelled
What is NLAD Pending De-Enrolled?
Customer is eligible to reactivate account with prior phone or by paying $25 replacement phone fee
What is Lifeline Reactivation Eligible?
Customer must re-confirm eligibility by submitting proof of current participation in a government Program/ income, identification and or proof of address (see history and notes)
What is Confirm Eligibility?
Phone was returned by post office. Customer must call within 50 days so that we may reship phone. Otherwise customer will have to reapply.
What is Customer Request Cancel (Returned Phone)?
Customer requested to cancel. If customer calls within 30 days of cancelation account can be reactivated
What is Customer Request Cancel?
Customer’s application was left in a pending state with no response. Customer must login to member’s area to reactivate application.
What is Lost/No Contact?
Customer unsubscribed from our mailing list after applying. Customer must reapply.
What is Unsubscribe/Spam?
Customer has an active application with us already
What is Duplicate?
Customer resides in a state we do not service
What is Lifeline Not Available?
The state of Texas reflects the customer is already receiving lifeline service with another provider
What is Lifeline Other Provider?
Customer resides in an area we are not eligible to offer lifeline service in
What is Outside Lifeline Coverage Area?
Customer resides in an area where Sprint service is not available
What is Outside Cellular Coverage Area?
Customers phone service was transferred out to another provider
What is Nlad Transfer?
The state of Texas informed us that the customer must be de-enrolled from lifeline with Q Link Wireless
What is State De-Enrolled?