Grind Specifics
Name 5 specific hot beverages sold.
Espresso
Cappuccino
Latte
Hot Chocolate
Tea
Mocha
Chai Latte
Red Eye
What are the items you must have for every shift?
Gaming badge
Agylisis card
Name tag
Lottery badge
Describe first in first out.
Proper rotation of goods means older product gets used before newer fresh product.
Components of the 10/5/F/L rule.
10 Feet - acknowledge guest and smile
5 Feet - Greet guest
Be the first to speak and the last to speak.
Name the M's
Music, Memorabilia, Monuments, Merchandise, Moments
What is one type of coffee beans we use?
Whole bean
Arabica
Robusta
Filtro Ground Coffee blend
What does the term 86 mean?
We are currently sold out of said item until further notice.
What is the best way to prevent cross contamination?
Wash your hands.
Name 2 components of amplified service.
Know your role
Feel the vibe
Read your guest
Deliver a great performance
Own service opportunities
Create a loyal fan
Where was the first Hard Rock Cafe located?
London
What is the name of the brand of coffee we are using?
Lavazza
What is the app used through hard rock to communicate with members of your dept and management?
RedE
A guest spills their drink at their table what are the correct first steps to take?
Address guest to assess if they spilled anything on themselves first and offer a wet towelette if yes. Offer to replace the drink or anything else that was affected. Always call manager.
A guest isn't satisfied with the product they purchased. What steps should be taken to ensure their satisfaction?
Apologize.
Have a solution ready and go through your thought process with the guest to ensure they are satisfied with the solution.
Call manager and relay the situation and how it was handled.
What was the first piece of memorabilia?
Eric Clapton guitar.
What is the verbiage used to describe the smell of the coffee.
Aroma
What are the 2 sizes of hot and cold cups we offer for beverages?
12oz
16oz
When taking multiple payment methods for one transaction what are the correct steps to take first?
Ask for Unity and if guest wants to use points or food vouchers. Vouchers first then points to finish.
What are two of Hard Rock's Mottos?
Love all serve all
Take time to be kind
Save the planet
All is one
Name 3 brand values.
Practice honesty, integrity, and professionalism.
Encourage everyone to maximize their potential.
Take personal accountability for getting results.
Create brand excitement through innovation.
Deliver amplified service.
What are the three categories to describe the flavor of our coffee?
Richness
Complexity
Balance
Cash
Major CC
Unity (points, food credit, and discretionary comps)
Seminole Gaming gift cards
NO CHIPS
When handling food, especially in front of guests, what form of ppe should always be used?
Gloves and tongs if applicable.
What is the one thing you must check for when purchasing alcohol or using Unity?
ID
Who was the first server hired by Hard Rock Cafe?
Rita Gilligan