CalNet + 2FA
The main difference between Tier 1 and Tier 2 Calnet Support
A working 2 step method
What should you bring to your UVA shift?
STC polo AND name badge, STC toolkit
3 requirements for a student to have access to software licenses
STUDENT-TYPE-REGISTERED: you must be enrolled in at least one class, 20% of tuition fees must be paid (even if not yet due), you must not have any holds on your registration.
Tool to determine if an alumni is eligible to claim their email address
alumni email tool
Sather tower
The first step in assisting a customer who asks for a bypass code
Confirm that the student don't have a working 2 step device
Essential information before escalating to NOS
wireless & wired MAC address, detailed location and time, Tier 1 steps
The first hardware to remove after taking off the laptop cover
BATTERY
Difference between Stalled and Aging Incidents
Stalled: Any ticket open for more than a week
Thursday of dead week
True or False: we can perform ID verification remotely through phone call
True (only when the customer has a working Duo 2FA method)
Name three devices not supported under Berkeley IoT
Ring Doorbells, Amazon alexas, wireless printers, roomba, chromecast, security cameras (anything that requires interdevice connectivity - two devices connected under same network)
List reasons why your computer can run slow (the team with the most number wins)
High CPU usage
Memory pressure
High disk activity
apps using a lot of network bandwidth
High internal temperature
Apps running in the background (ex. malware)
Reasons to slack Madelyn
Any circumstance where ticket number does not match QLess/TASKE report, signing in with the wrong agent ID, questions about a CI
Name 7 boba stores within a mile radius of UC Berkeley (30 second limit)
Sweetheart Cafe, Boba Ninja, Sharetea, Raretea, kuboba spot, TPTea, Feng Cha, Happy lemon, teaspoon, YiFang, U-Cha, Purple Kow, The alley
True or False: A customer can change their calnet ID multiple times
Semi-True; the first time results in a calnet block and the consequent changes require approval from Calnet Tier 2 team
Difference between NEA and NOS escalation
NEA: residential halls networking problems; NOS: residential hall problem not solved by NEA, campus network problems
Mac: what mode is useful in seeing which Mac is booting at startup?
verbose
Main difference between the two types of Aruba Clearpass
Aruba Clearpass under SocReg - if devices are connected to Berkeley IoT
Aruba Clearpass - troubleshoot wifi connectivity
Name 4 career staffs working in SAIT/STS (full name) & their positions
What should the users collect when escalating to calnet tier 2 for network authentication issues?
HAR file and public ipv4 address
anything below -65db
Both Windows & Mac: What utility allows you to manage and configure hardware devices?
Mac: Disk utility
Windows: Device Manager
List everything that's included in the stc toolkit
3 flash drives (windows 10 & 11 installer, malware remover), external hard drive, HDD dock, M.2 Dock, ethernet adapter + cable, Wifi adapter, USB C-> A, compressed air, thermal paste, gloves, test display
Full government name of the new chancellor
Rich Lyons