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What types of tickets are STCs responsible for?
INC & RITM
Incident & Requests
When sweeping, where should you report any misuse of rooms?
aet-sweepsapp
When attending to a call, what's the first thing you should check before troubleshooting
If connections are secure and or touch panel settings
What is the system we use to clock in?
Sling
What channel is used to primarily ask about Pure Chat Inquiries?
#stc-general
Why do we have port savers?
In order to preserve the original VGA cable installed in the room
How many AV Techs do we have, and who are they?
3,
Canaan , luis , Ernie
Where can STCs find duties for the day?
How many days do tickets have for follow ups?
3 Days
Who is the Vice Chancellor and Chief Information Officer
Nick Dugan
What buildings are KL closers required to sweep?
KL & COB2
While on a call a professor says that the touch panel is not responsive. Their laptop is displaying but they want to adjust the TP settings. What steps should you take?
Test TP functionality.
Test that TP Connections are secure (Including DX link)
Power Cycle.
Ask Staff for a room reboot if possible.
Technology Enhanced Spaces Technician
When creating a duty, what is required?
Schedule it on Outlook (Incident Number, Building, Room Number, Short Description, Long Description)
Ticket update (Incident State, Work Notes, Email Professor if needed)
A professor from COB1 calls and asks for assitance with projection. You walk in to see only the bottom half of the screen projecting and some flickering. What can potentially be the main issues?
Device resolution is not 1080p
Device refresh rate is not at 60hz
How many rooms is Warehouse station required to sweep? (+1 or -1 within the correct answer)
29!
8 First floor rooms
21 Second floor rooms