Abbreviations
BIF
What is Balance In Full
A notice the hospital or doctor gives you before you're treated, telling you that Medicare will not pay for treatment or services
What is a Advance Beneficiary Notice (ABN)
Workers Compensation
Auto Insurance
Personal Injury insurance
Are all examples of what
What are 3rd Party/ Liability Insurances
This protects consumers from collectors who use unfair practices
What is FDCPA
Something you should not do across the room in the Call Center since others are on the phone.
What is yell
RP
What is Responsible Party
Printed Summary of your medical bill
What is your Bill/ Invoice or Statement
A way to determine which insurance is primary if more than one insurance is obtained
What is Coordination of Benefits
True/Fasle: When communicating with a consumer the collector must disclose that the communication is from a debt collector.
True
The device used by CSRs to keep them from having to pick up the phone receiver everytime the phone rings.
What is the headset
I/S
What is Itemized Statement
The cost sharing part of your bill that you have to pay
What is Coinsurance
Dates of Service, Total charges, Provider name can be found on what
What is the Explanation of Benefits
True/False: A collector may request payment in full on the first communication with a consumer.
True
What does FACS stand for
Flexible Automated Collection System
WC
What is Workers Compensation
A form used by Doctors to file insurance claims for medical services
What is the HCFA 1500 billing form (CMS)
Hospital Insurance
What is Medicare Part A
True or Fasle: The FDCPA is strickter than state laws
False
1st party Collections is called this
What is EBO
Extended Business Office
COB
What is Coordination Of Benefits
Medicare supplement Insurance that pays for some services not covered by Medicare A or B, including deductible and coinsurance amounts
What is Medigap
Claim prior to coverage
Claim after Insurance was terminated
Non covered services
Are all examples of what
What are reasons a claim might be rejected
What does FDCPA stand for?
Fair Debt Collection Practices Act
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy