Transaction Limits
A member using a standard debit card wants to make a $4,900 POS purchase. The standard per-transaction POS/signature limit is this amount.
What is $5,000?
You suspect a bill is counterfeit. Whatever you do, don't do THIS with the suspected note.
What is return it to the passer?
During downtime, every teller transaction must be manually recorded on this document.
What is a Downtime Transaction Receipt?
Pencil won't cut it. Check endorsements should always be made using this.
What is ink?
A student checking member attempts a $600 ATM withdrawal. Their standard ATM withdrawal limit is actually this amount.
What is $510?
Before proceeding with the counterfeit-note process, you need to notify this person and determine whether they agree the note is suspicious.
Who is your supervisor?
The system is down and balance verification cannot be performed. Without supervisor approval, this is the member cash-out/check-cashing limit.
What is $550?
A check says "Jane Doe OR John Smith." This many payees need to endorse it.
What is one payee?
A member asks to temporarily increase the daily spending limit on their personal credit card. Frontline staff should contact this department at extension 1183.
What is Credit Card Services?
Your supervisor agrees that the bill is suspicious. Each suspected note should be initialed and dated in this area.
What are the white border areas of the note?
Balance verification is available during downtime. The member cash-out/check-cashing limit increases to this amount without additional approval.
What is $5,000?
A member writes "For Deposit Only" on a check. The check can be deposited, but this cannot be given as part of that transaction.
What is cash back?
A member needs their debit-card spending limit adjusted. Frontline staff should use this workflow in Phoenix.
What is the DC - Debit Card Adjustment workflow?
You're completing the Counterfeit Note Report. The address in the submitter information section should be this address, not the member's address.
What is the branch address?
Balance verification can't be performed and a member deposits a check over this amount. It is subject to an Emergency Exception Hold unless a supervisor makes an exception.
What is $6,725?
Two payees are listed on separate lines with no connecting wording such as "and" or "or." This many people need to endorse the item.
What is one person?
A business credit card operates differently from a personal credit card for purchases. Its per-transaction purchase limit is based on this.
What is up to 100% of the card's available balance?
Several counterfeit notes are hitting your branch within a short period. The procedure says to report this situation to this team.
What is 1.FinancialCrimes / the Financial Crimes Department?
Phoenix and Teller Item Capture are back online after downtime. Before processing transactions, staff should organize and enter the transactions this way.
What is in the order they were received?
A non-member is cashing an on-us check for $3,000 or more payable to multiple non-members. Even if only one endorsement is required, this must be performed on all non-member payees.
What is OFAC screening?
The system is down, balance verification cannot be performed, and a member wants to purchase a $700 cashier's check. What is the standard downtime purchasing limit, and what would be required to go above it?
What is $500, with supervisor approval required for a transaction over the limit?