ROBBIE'S USED
How many Buick Verano’s do we have on the lot & what are the years?
two---2014 & 2015
What does “ SLE “ stand for?
Special Luxury Edition
What is the warranty on Rust Module/Undercoating, Fabric Protection and Paint Protection. Both new and used.
NEW 10 year rust and undercoat/fabric 5 year/5 year paint.
Used 5 year rust and undercoat/3 years on fabric/3 years on paint.
What model has been added to the Enclave loyalty & conquest program & how much is the program?
Acadia & $1500
Why do we NOT keep copies of drivers lic at reception?
Due to the privacy act, it is illegal.
Is the 2015 Buick Lacrosse fwd or awd?
fwd
What are the 2 deductibles a customer would pay if having their vehicle repaired HERE under their First Canadian Warranty?
$200-50= $150 plus tax.
$100-50=$50 plus tax.
True or False
5 year tire and rim warranty has a max of 100,000 kms with it.
False- All plans have unlimited Kms with them.
Buick Encore GX what is the finance rate for 60 months & what is the lease rate for 36 months?
0% for 60 months and 1.9% for lease
for preferred pricing, what must the sales person get from the customer PRIOR to making a deal - and - once the deal is made, what backup document must the customer bring to the business office?
authorization number
paystub
In our Kintz training what is the most important step in the sales process?
the one you are on
List 5 of the documents required by the business office for a proper turnover.
Turn over sheet, Customer’s Driver’s Licence, Copy of Registration (if there is a trade) Deal Disclosure Sheet and Four Square Sheet.
Explain GPR ( guarantee price rebate)
If client does not use any of their warranty during their coverage with First Canadian, they receive $2000 minus their deductible.
NO
To sign out a set of keys for a test drive, what do you need to give reception?
3 things
copy of customer driver's lic.
customer phone number
stock number
5.0L & XTR
Explain the next step you would take if your customer requests to purchase a vehicle with cash
Have the customer sit with one of the Finance Managers.
True or False
A tire can be in any condition and still be warrantied under First Canadian’s Tire and Rim Warranty.
False, tire must be able to pass inspection.
What is the oldest in stock unit and what does it pay?
A90292
2019 Envision
$800
list the 7 details that need to be recorded on all trade in key tags.
year, make, model, last 8 of vin, colour, stock number, kms
What is in the 3rd square of our retail four square work sheet?
tire & rim and warranty
Explain GAP insurance
It covers the difference between what the insurance company gives a customer for the vehicle and the total amount of the loan
If rust modules cost $799 plus tax, how much is an undercoat?
$799 plus tax.
Sierra 1500 what is the rate offered for 72 months and how much off from GM?
0% and $4750
CSI is extremely important. What must we have in order to increase the chances of our customers receiving a survey?
email address
no deal will be reported without it