Mobile App
What AH helps with mobile app errors?
5715
What AH helps with troubleshooting car play & android auto?
5838
What AH helps with activating subscription services?
2080
What AH helps with getting a Customer subscription services renewed?
6091
What is the time frame for cases to be re-opened?
5 business days
What AH help with the enrollment of vehicles via the mobile app?
5947
How to perform a Reboot on HU?
True or False
To activate services in CAP CX don't need to accept to T&Cs and still be activated.
False
CX must accept the the Legal T&Cs
Connected Traffic & Travel Services include what following functions:
What AH provides the information on the service features?
AH 3295
What phone # should never be given to a CX?
Stolen vehicle line
What AH has the information on how to do the remote operations on the mobile app?
4386
How do I customize to CarPlay apps?
On your iPhone, go to Settings > General > CarPlay select your Uconnect system then click on Customize.
The verification required a proof of vehicle ownership from the caller. . documentation must be reviewed and verified by the advisor before they can assist the customer.
True or false
what AH Article informs us on this information?
TRUE
3671
Connected Services Assistance Features include the following what? What AH provide the information and their function?
RO, Alexa vehicle asst., Drive alerts, Alexa built in, Google vehicle asst., Smart watch extension...
AH 2774
How should an Agent transferred a CX over to Subscription Experts?
Warm transfer via the corporate favorites Cs1 Advisor
What AH has the template for L2 mobile app issues?
5715
What is Apple CarPlay®*?
Available on select FCA World Wide vehicles, Apple Car Play® is a smarter way to use your iPhone® in the vehicle. Car Play takes the things you want to do with your iPhone while driving and puts them right on your vehicle’s built-in display. You can get directions, make calls, send and receive messages and listen to music, all in a way that allows you to stay focused on the road. Just connect your iPhone and go.
Activation Error When Accepting Terms & Conditions can be cause because of what & what AH help in troubleshooting?
6080
The customer is trying to create a password with a non-accepted password character
The customer needs to go back one step, and create a password without < > \ | / ? *
What AH can with getting customer to use their vehicle mobile app to search for a destination or point of interest and then send the address directly to their vehicle’s navigation system?
AH 5926
What AH can you find breakdowns of MOTA
3192
What AH assist with resetting PIN & Security Q&A?
5615
How do I switch between CarPlay on an iPhone and Android Auto on an Android phone?
Go to the Apps icon -> Settings -> scroll to Phone Settings -> select Paired Phones and Audio Devices -> select Smartphone Display and Options -> You then can switch between the phones paired and listed.
What are the process for CX to get change of ownership?
An identity card, passport, or driving license could be requested to verify the customer identity, based on Regional requirements (REQUIRED)
Vehicle Title Copy of Bill of Sale Vehicle Purchase Agreement Vehicle Lease or Finance Contact
What AH details the process for an agent to troubleshoot Firmware Over the Air (FOTA) issues?
5759
What is the call Flow?
Greet, Verify, Handle, resolve and close/escalate