Loans/Overdraft
What is the overdraft fee for consumer accounts?
$15.00 per item
What is the minimum balance for a regular savings account?
$100
Who do we buy/sell foreign currency to?
Deposit account owners
Can we place a Reg CC hold on a Stockman Bank check?
Yes, if the funds are not available at the time the deposit is made.
Where is BAIT to be placed in your drawer?
Upper left-hand corner to keep consistency throughout all of Stockman
What is the balance booster limit for consumer accounts?
$500
What is the procedure for cashing a check over $1,000 for a “unknown” non-customer?
Teller will check noncustomer list, if not on the list check issuer MUST be called to verify the validity of the item.
What is the Stockman Bank foreign fee?
$20
What type of hold should be placed on a cashiers check?
Non-Flex teller Hold
What do we charge for using another banks ATM?
$1.00, the ATM owner will also have a fee
What is the balance booster limit for business accounts?
$1,500
If we are offline how much cash can we give out?
$250, unless customer is well known to carry large balances
How many digits are in a Canadian routing number?
8 digits
How much is available the first business day after a hold is placed?
$275
Why do we document ID?
If you don’t, you can’t prove you saw it.
What does ODLOC stand for?
Overdraft Line of Credit
What does the warning "NON-POSTED TODAY" mean?
A transaction could not properly post.
How much Canadian currency can we negotiate for a non-customer?
$250
What documentation is required for a flex teller hold?
Deposit Scanning Cover Sheet
Copy of Notice of Delayed Availability
**BR44 - Copy of the check
How often should scanners be cleaned?
Minimum every two weeks
What tran code is used for ODLOC payments?
045
What do you do if a customer wants to make a deposit to their IRA or HSA?
Ask a CSR to check the amounts and SIGN off on the deposit
What is the retention for CXI order receipts?
2 years
What documentation is required for a non-flex teller hold?
Deposit Docs Scanning Cover Sheet
Copy of the check
Copy of Account Inquiry Screen from Premier to verify hold is on the system
Non Flex Teller Hold Tool Input Sheet
Copy of Notice of Delayed Availability
Can we accept a POA on the teller line?
Yes, however the customer must sit with a CSR first for every transaction