Steps of Phone Etiquette

Steps Required

1

Step 1

Prepare to take notes.

2

Step 2

Answer promptly.

3

Step 3

Identify workplace & yourself.

4

Step 4

Ask how you can help.

5

Step 5

Listen & ask clarifying questions.

More Steps

1

Step 6

Record & repeat key info.

2

Step 7 

Explain the next step.

3

Step 8

Close politely.