Learn Your Rights
Be Effective on the Phone
Get Information & Decisions in Writing
Discuss Your Questions & Concerns
RANDOM TOPIC
100
You are entitled to _______ rights under the law. Educate yourself with reliable information. A) equal B) unequal C) no
A) equal
100
If a person cannot help you, you should say: A) "Thank you anyways" and hang up the phone. B) "Can you please tell me someone who may be able to help me?"
B) "Can you please tell me someone who may be able to help me?"
100
When getting information, if someone tells you something, ask them to: A) send it to your boss. B) put it in writing or send you documentation. C) record everything they said.
B) put it in writing or send you documentation.
100
Write a(n) _____ of your concerns. Also write down your questions. A) an outline B) a paper C) a story
A) an outline
100
Remember to _______ people along the way. Recognize those individuals that provided helpful information and good service. A) offend B) thank C) choose
B) thank
200
If you do not understand information or explanations provided, you should ____________. A) Tell the person you do not understand, and if they could please explain it to you again. B) Tell the person you understand. C) Tell the person thank you for your help and walk away.
A) Tell the person you do not understand, and if they could please explain it to you again.
200
When leaving a voice message, keep it brief and make sure to include your _____ and a ______ ______ where you will be available to accept a call. A) school and a school number B) address and a friend's number C) name and contact number
C) name and contact number
200
If the agency tells you something is a law, policy or procedure, ask for a: A) copy B) lawyer C) manager
A) copy
200
Schedule a meeting. Speaking to someone in person can be an effective way to ________ for yourself. A) advocate B) cheer C) clarify
A) advocate
200
Be willing to ______. What you hear may be as important as what you say. A) fight B) listen C) speak
B) listen
300
Contact _______ _______ _______ to request information about your rights. A) Florida Health Center B) Center of Rights C) Disability Rights Florida
C) Disability Rights Florida
300
Always get the ______ and ______ of the person you are talking to. A) name and position B) name and number C) name and address
A) name and position
300
When you have a request or a concern: A) tell you friends about it. B) try to deal with the issue by yourself. C)write a letter or send an e-mail about your request or concern.
C)write a letter or send an e-mail about your request or concern.
300
Listen carefully to the explanations and answers given. If you do not understand something, ask for ____________. A) advice B) answers C) clarification
C) clarification
300
True or False: If you feel you are not getting a straight answer, you should still thank the person for their time and ask to speak to someone else who can address your concerns.
True
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